The St. Regis Deer Valley

Excellent Customer Service

The St Regis deer valley is truly a special property. Not just the Location, the views, the ski in ski out, the food, but the people and staff are truly exceptional. The butler service daily, the concierge team, the lobby and restaurant staff all were impeccable. Special shoutout to Spencer in ski valet for going above and beyond every single day for my entire family. I cant even put into words what he did to take care of every detail and went overboard to make up for one tiny mistake. He is a special employee that makes somewhere like the St Regis extra special.

So many amazing things about the hotel (and one GIGANTIC flaw, unless you're a shark who has always dreamt of living in a fish cannery.) Now let's start with the good! Is this place absolutely magical during the holidays? Will your children get to pose with live reindeer? Yes, your Christmas cards are gonna be lit! Will they get to live out their Hansel and Gretel dreams with a full sized gingerbread house full of endless delectable meringues shaped like Santa hats, decorated sugar cookies, and freshly spun cotton candy? Yes! Will they fight in the lobby with their newly created balloon swords while you exclaim and cry globs of tears over the hilarious caricatures of them created by the hotel's artist in the lobby? Yes! Do you get to do this with the glass of Moet they just sabored? Yes! Is the ski valet absolutely amazing and so accommodating, down to the nicest man running the lift tickets print out? Yes! Is housekeeping amazing, is the room spotless? Yes! So... It's amazing, but why, you might ask, did you give only 3 stars??? Funny thing you might ask!!!! We've done the good, now let's hit the food! Do you ever feel like you're in the TV show The Good Place? Everything looks amazing and perfect, but then a tiny million things go wrong. At first, you're like, it's ok, no worries, no big deal and after the ten thousandth time the entire container of salt pours out when you're trying to season your food, you're like, wait, this is the bad place. (If I spoiled the show, sorry, but it's been like YEARS guys.) Well, folks, it felt like they had a pre-service in the kitchen as they saw me heading into the hotel to prep their million different ways to break my patient spirit because it felt like I was being tested any time I tried to get near food in this hotel. You're probably exhausted of me so I'll try and keep it short. (As I proceed to not keep it short.) Do you love the smell of rotting shrimp? Do you want it to pervade the smell of your room and send you spiraling into a small mental breakdown as they gaslight you? If so, this is the perfect hotel for you! I assume you must be an orca looking to book a ski vacation, so read on, as we journey together! I'd like to preface this by: I have very calm and reasonable young children, who love to patiently wait for their food (sense the sarcasm?) After a number of failed meals at the hotel restaurant where my patience was heavily tested and food took over an hour to arrive (once possibly because the server forgot to put it in, or because the kitchen lost the ticket as the server claimed - it's a secret I'll never know), I decided we would try room service so at least my kids could watch TV while we waited. It's ok, I tell myself - I figured out the hack for eating and I'm prepared for this, fool me once, fool me twice - you get it. Well well, jokes on me! So I order some food - a mushroom truffle pasta that I had previously that honestly truly was heavenly, a pasta with shrimp for my s