Mandarin Oriental Lutetia, Paris

Amazing property featuring old world opulence with modern amenities and luxury. This hotel is a unique experience that

Nous avons séjourné le weekend du 15 mars. L'accueil est irréprochable, j'ai apprécié que les employés de l'hôtel rajoute mon nom quand ils s'adressaient à moi "Mme..." Celà prouve une concideration plus importante. Pour l'accueil de mon fils de 11 ans, la peluche avec le petit passeport est trop enfantin. Il serait préférable d'ajuster une autre attention pour les adolescents. Nous avons été surclassés mais malheureusement dans le mauvais sens. J'avais réservé côté cours et nous avons bénéficié d'une chambre vue sur la tour Eiffel mais côté ville. Trop de nuisances sonores, malgré les doubles vitrages. Pour le reste le Lutetia reste digne d'un palace.

Rien a dire sur l'hotel qui est vraiment magnifique. Je voulais surtout souligner l'excellence du personnel. Je dis bien TOUT le personnel. Personnel technique, accueil, sécurité...J'étais trés surpris, et même tres agréablement surpris!

Séjour d'exception ! Le Lutetia incarne parfaitement le raffinement et l'élégance d'un véritable palace. Du service attentionné aux installations luxueuses, chaque détail a contribué à rendre mon séjour mémorable. Un havre de luxe au cœur de Paris que je recommande sans hésiter.

Lutetia Hotel gave us a very warm welcome. Balloons, patisserie, chocolates, champagne, fruit bowl and pillow cases embroidered with our initials and a happy birthday we’re waiting for us in our Deluxe Suite. Bathrooms have heated flooring which we loved. Our room also had a wrap around balcony overlooking beautiful Saint-Germain. We were very sick for a few days during our vacation and it was wonderful having a luxurious room in which to recuperate. During our stay, we ate at Brasserie Lutetia and Saint-Germain, two of their in house restaurants as well as ordered room service one evening. Food was excellent overall. I regret that we had to cancel our tea at Saint-Germain because we had gotten very sick for a few days during iur sray and couldn’t really eat anything rich. The concierge was also very helpful in getting us reservations at restaurants and provided excellent suggestions. Again unfortunately we were unable to go to some of the restaurants because we were sick. The reason why it is a 3 not a 5 is because of 2 reasons. First, when we got sick, we asked the concierge to modify and cancel reservations. I mean we were vomiting and had diarrhea and could barely get out of bed. One of the restaurants, Laperouse, had the audacity to call us in the middle of the night (around 12:30) and woke us up to inform us we had left without paying the bill. Well it was our kids who went because we couldn’t. The restaurant had told them everything was paid for before they left. We had prepaid for the meal which was arranged by the concierge. Patrick at the hotel should have told the restaurant this was a misunderstanding and waited until morning to let us know. We couldn’t sleep after this phone call. Not a good thing if you’re trying to recuperate. Second, the following night there was some sort of loud party downstairs that went on until 1 am. We did not pay more than $20k for our room to be above a nightclub. It was very disrupting as we were still not 100%. To the hotel’s credit they were very apologetic and offered to give us another room for the night (but who wants to move when you’re in your pajamas and half asleep). They also offered us drinks in their bar and gave us a candle and notecards. Again unfortunately we could not take advantage of the drinks as our stomachs were not yet 100%. Overall great hotel if you want to celebrate a special occasion in beautiful surroundings but unfortunately just enough hiccups that it doesn’t make staying there worth the cost.

Nous avons passé un week-end de rêve dans cet hôtel mythique pour fêter notre anniversaire de mariage avec mon mari ! Les équipes étaient au petit soin tout au long de notre séjour. La literie est incroyable et nous avons adoré le bar Joséphine avec ses délicieux tapas. Nous reviendrons avec plaisir !