Mercure Paris Gare de Lyon Opéra Bastille

非常非常好

i enjoy my stay in this money, staffs are quite friendly. and its close to train station.

Good: The hotel location is very strategic, it near the Gare De Lyon Station, it give me travel very convenient. Bad: i have some bad experience during my stay. 1. on the fifth day morning, i only discovered my pillow case have black stain (look like mouldy). ( refer my photo) i did ask why the housekeeper did not changed it. the front desk did not answer me. 2. the toilet was very narrow, on the fifth day i have to check out early to catch my train , as i walked out from the shower room, the narrow walk path, have a sharp edge scratched my body, when i check out i do feed back to the front desk, however the front desk lady , seem very unfriendly dont even to concern about my feedback, she just listened. 3. i broke a glass on the second day during my breakfast. reason, the glass was placed at the edge of the table, this is just a small feedback, i dont understand why they want to place the glass at the edge of the table? this is winter time, we wore thicker, as i walked pass the narrow table path, my jacket drag the glass fell.

presque parfait ... lavabo presque bouché , manque de papier toilette  accueil parfait 

Great location nice bath and friendly staff. Overall good hotel.

我們選擇這酒店的原因是看了trip.com在這酒店的簡介，如附圖的照片，但事實就沒有這回事，怎麼也找不到這酒店外觀像這照片，有誤導之嫌。 房間雖小，但設計確有特色；地點交通方便，附近有很多餐館，還有超市，麪包店，很多選擇。 我們check in 時， 酒店服務員説我們未付房費，不包括早餐。我們在平台聯繫trip.com客服，最後，我們刷了信用卡預付款才可入住 。為了不要耽誤明天check out, 我們晚上問酒店服務員訂單情況並拿了invoice, 看來問題已解決。 我們check out時，服務員給我們看電腦，説我們尚未付早餐費，我們連忙把invoice給他們看， 於是問題解決。昨晚的服務員説房費已付、早餐也包，今早換了服務員，情況就不同，幸好昨晚印invoice,否則又要花時間了。 酒店和trip.com都是有品牌， 兩邊的服務員都有禮貌和耐心跟進，最後問題是解決了，但我接收的長途電話費亦花費不少 。建議trip.com通過微信或whatsapp語音溝通，讓客人省點費用。