Maison Souquet, Hotel & Spa

First, the good: the aesthetic of the hotel is exceptional, especially the lobby and the bar. You receive a personalised welcome including a history of the hotel. The rooms are super quiet and dark at night and you'll for sure get a good sleep. The bad: the rooms are very small and the one we got (Rose) was a disappointment compared to the photos. The room lacked basic amenities like tea and coffee which you get in even the most low budget hotels, and when the front desk was called to ask about this, we were offered tea brought to the room, but then charged 20 euros (we got this removed from the bill of course, but this should not have happened to begin with). The service was very slow during our stay, both the check-in but also the breakfast. It felt like it was understaffed, even though at breakfast it was only around half full at the time. In general, the service level attempts to be more personal to justify its 5 star rating, but clearly more staff are needed to pull this off properly. The spa was too cold to enjoy. I would not stay again, but would consider visiting the bar to enjoy the unique atmosphere.

非常不錯👌環境優美 後來才知道以前是** 服務員還帶我兜一圈講解 很好的服務 裏面有個spa可以私密享受 因為去看紅磨坊來不及了

EXCEPTIONNEL

Excellent little hotel. Very personal service, enjoyed the spa. Will go back soon.

My wife and I did not like this hotel. True to theme, everywhere was very dark, and we were less concerned about not being seen than we were about being able to find the place to put our key card to our room in the middle of the day. And our room was very cramped, lacking even a single luggage rack. We had to push our bags under our bed just be able to navigate to the bathroom. Also, we were bothered by the cigarette smoke wafting up from the small courtyard 2 floors below through our open window. Finally, the service was lacking. The woman who took us to our room said she would see if we could get some laundry done over the weekend: she never got back to us. And on our last day, well in advance of the noon checkout, I returned solo to our room after having coffee and a croissant down the street. I got up to my room, only to find my key card had been deactivation. Racing down to the front desk, the woman there directed me to a bathroom in the basement. When I returned to our room, after stopping at the front desk to get a working key card, my wife was also locked out in the dark corridor wondering where I was and why I didn’t answer her knocks. One would have hoped that the woman at the front desk would have proactively given her a working key and told her I was not in the room. Later I was told all the keys had been changed due to a computer issue and an apology was proffered.

Unique hotel.