Pullman Paris Tour Eiffel

This so-called five-star hotel may enjoy a prime location next to the Eiffel Tower, but the reality is deeply disappointing for the price they charge. The central issue, and one that ruins the entire stay, is the ancient air-conditioning system. It can only produce either heating or cooling—not both—and the creaky controls offer no real control at all. We stayed in late September when the afternoons were still hot and sunny, and the room became unbearable. Opening the window wasn’t an option either, since it just brought in street noise and light, making rest impossible. When I complained, the staff first tried to mislead me by saying they would send a technician to “fix” it, as if this were a problem isolated to my room. Of course, they knew full well this is a general, long-standing issue built into the system. Instead of any actual solution, they then attempted to placate me with complimentary coffee and champagne—which I pointedly returned. Reading other reviews confirmed I was not alone. Many guests describe the exact same problem, and management appears content to ignore it. For a hotel that charges luxury rates and claims five-star status, the lack of a modern climate system is unacceptable and feels like outright negligence. My advice: avoid this hotel entirely in spring or autumn when temperatures fluctuate. If comfort matters at all to you, spend your money elsewhere—this place is only trading on its view of the Eiffel Tower, nothing more.

The location is great but the overall service and room conditions are a bit unsatisfactory. The view from the balcony is still amazing.

The stays were absolutely amazing! Great location near the Eiffel Tower. A perfect blend of comfort and luxury - For sure, I would highly recommend this hotel if you want to take a close up photo with Eiffel Tower. The breakfast was delicious with a wide variety of options to choose from - Exceptional service from the restaurant staff.

Sweet

Best location. Best View. Staff were very helpful and assisting. best hotel experience for our family during our Europe trip

very beautiful Eiffel view from corridor, good location near rer/ metro .. food is excellent and superb service room a bit expensive though