Elsey on Parap

Location was excellent and had everything you needed. Would suggest avoiding Room 7 as the air conditioner shuts off at the middle of the night - hope this gets fixed because otherwise room is very hot. The reason that this is given 1-star is due to how the manager, Michelle Graham, handled our feedback when we checked out. If we did not have any dealings with her, would have given this place a 5-star. Further details below if anyone wants to continue reading. We provided feedback to her in relation to our disappointing experience upon finding a dirty rag on our pillowcase when we checked in, and our air con stopped working in the middle of the night for our last two nights in a row. Unfortunately, she was defensive, unprofessional and responded with sarcastic comments. She gaslighted us by saying things like, ‘have you never had mistakes happen before?’ ‘What would you like me to to, it happened at the middle of the night’ ‘we already changed your pillowcases what more do you want’ ‘if you had told me, I would have gotten it fixed. I had no control with the air con breaking’. These comments likened to those of a petulant child, not an experienced manager in a customer facing role. I honestly think that Michelle just had a bad day that morning since she looks experienced, but still unacceptable given that it is her job to deal with both positive and negative feedback.

Fabulous location and lovely and close to Parap markets.

Fantastic communication leading up to the booking. We flew in after hours and late check in was easily confirmed, with very clear access instructions. Apartment complex well located. Apartment was immaculate, very spacious and well equipped. Wouldn’t hesitate to stay again.