Jodie Aguilar
24. marraskuuta 2024
We recently stayed at Bay Prime hotel for three nights and overall, we enjoyed our experience. The hotel itself is beautifully designed, with comfortable rooms and great amenities. The location is fantastic, making it easy to explore the surrounding area.
However, we did encounter some issues with customer service that dampened our stay. On our first day, we returned to our room after a long day, only to find that it had not been cleaned. We had requested cleaning service earlier, so it was disappointing to come back to an unkempt room.
Additionally, we had expected to receive replenished toiletries since we were staying more than two days. Unfortunately, we had to ask for extra soap, conditioner, and shampoo, which seemed like a basic service that should have been automatically provided.
We also requested more bottled water, but it appeared that only 2 bottles was available for our entire stay. It would have been nice to have a more generous supply.
In summary, while we loved the ambiance and location o, the inconsistent customer service left us wanting more. With a bit more attention to these details, it could easily become a truly outstanding hotel.
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