Minache S
10. elokuuta 2024
I am writing to express my deep disappointment with the service and treatment I have received at Courtyard by Marriott, both during my visit on December 24th, 2013, and more recently, in 2024. It’s disheartening to realize that despite the years that have passed, the same issues persist, with little to no improvement in service. Back in 2013, my family and I had an unpleasant experience on Christmas Eve. We made our reservation weeks in advance and followed up multiple times about a specific dish we wanted. However, our requests were either ignored or denied at the last minute. The food that night was subpar—tasteless chicken, undercooked duck, and a disappointing steak, especially for the price. The service was even worse. The waiter was inattentive, unprofessional, and essentially abandoned us during our meal. To make matters worse, our umbrella was taken, and when we asked about it, there was no explanation or replacement offered, leaving us soaked in the rain. I attempted to address these issues with the then-manager, Mr. Niels Stuedemann. He initially seemed sympathetic and assured us that the situation would be rectified. However, after a promise to follow up, we never heard from him again. When I later tried to correct a mistake with my email address, his response was dismissive, adding to our frustration. Hoping that this was a one-time issue, I decided to give Courtyard by Marriott another chance in 2024, bringing along six friends visiting from the USA. Unfortunately, it was a case of déjà vu. The same dismissive attitude and lack of customer care were evident, mirroring our experience from 2013. The service was once again poor, and I couldn’t help but question why such behavior remains so prevalent in Surinamese establishments. This experience is particularly disappointing because, over a decade later, nothing seems to have improved. I had hoped to show my friends the best of what Suriname has to offer, but instead, they were met with the same low standards and poor attitudes that plagued our visit all those years ago. It is deeply troubling that Courtyard by Marriott has not addressed these ongoing issues. This is not just about one or two bad meals; it’s about a persistent pattern of disregard for customers that reflects poorly on the entire establishment. I sincerely hope that upper management will finally take these concerns seriously and make the necessary changes to ensure that future customers do not have to endure the same disappointing experiences that I have encountered—twice. Sincerely,
Käännä