Henann Tawala Resort

Great experience! It was a shame that the beach was not accessible to the guests in this facility.

호텔 위치도 중심지라 너무 좋았고, 전체적으로 서비스나 모든면에서 완벽했습니다 4박 묵으니 하루는 석식뷔페 무료로 먹을수 있었습니다

First of all, the resort is nice, clean and the staff is the most friendly we have ever had. Here is why we only give 1 out of 5 points : The management of the resort is unfriendly, impolite and arrogantly and did not help us in a specific situation. After 2 days we had ants in our room, and when my wife opened her suitcase there where hundreds of them in her clothes. (We only had clothes in the suitcase, no food) we put all clothes out of the suitcase and housekeeping cleaned it. We could not get the ants out of the clothes so we put them in a bag, and asked the hotel If they could wash it. They said they can try to get ants of the clothes but washing would cost about 1 dollar per piece. (We had like 70-80 pieces). So we agreed and in the evening we got the bags back, clothes still full with ants. We went back to reception, talked to management again, they said we had food in the room, and there were also used clothes in the bag, we have to pay for washing. I told them that there was no food, only in the fridge and packed food outside. Management lady didn't even listen what I said, just repeated we had food in room and used clothes in the back. (She thought we wanted a free wash for our used clothes, but there were only like 10% used, because they were in the suitcase in a separate bag, but also full of ants). So she did not help, I went out the resort get all clothes washed. During that time housekeeping cleaned room and got ants out. Next day ants again. We changed the room. No more ants for 6 days, we eat bananas mangos melon like before ... No ants. I found out that right beside our room there was a trash bucket, and there were lots of ants coming out of the ceiling. Ants are in the ceiling (we lived on top floors) and so they got in the room. It was their fault, they just could have helped us with washing our clothes . It would have cost them nothing. So we lost a lot of time and good mood by discussing and getting rid of ants. But the worst thing was, to be treaded so bad by the management lady. There was no friendliness, nothing! One more thing about the breakfast. We are vegan and we wrote them an email 2 weeks ahead and did not get any answer. When we arrived we told them again and the chef asked what he can cook for us. We got gluten-free bread, rice or noodles and fried vegetables for 10 days. Asked for some vegan pancakes or something else. They did not how to do it. At the end when checking out we asked if we could keep the beach towels till 2 pm for 3 more hours, because our daughter always naps on the beach. They wanted an extra 75 dollars for that 3 hours. And for all that we paid 210 dollars per night- definitely NOT worth money. A change in management and half price would be fair for the hotel. We definitely can not recommend it!

좋습니다. 수영장이 다른 헤난 보다 살짝 부족하지만 위치가 너무 좋습니다

Its too pricy for a one night stay..The recsptionist told me about the check out time is 11am..like,seriously? I’ve been in so many hotels here in the Philippines but its the very 1st time to hear that the check out is 11am and the check in time is 3pm…for almost 15k pesos.not worh it.Sorry to say.The food is good,some staff doesnt care when the guest came infront of them without greeting and help me out on what i need unlike other hotels in Bohol they happily welcome you right after you stop your car infront of them help me out and close the car for me..well,its always have different styles of welcoming guests..The hotel is nice but the price is so high..

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