Eskaya Beach Resort and Spa Bohol

酒店位置按理説很安靜，不錯，硬件成本也花不少。也許疫情原因，客人很少，當然員工也少，所以服務還是有所折扣。海灘不讓浮潛，不讓Kayak，白瞎了這麼個安靜的私有海灘。海灘的側門守了4，5個保安，緝毒犬嚴陣以待，也不知道以前發生了什麼事。最讓人頭疼的還有就是附近的Disco Club噪音可以持續到後半夜，可惜了這塊安靜的地方（所以環境我還是給了3星）。令人欣慰的是廚師的本地菜口味還不錯，每天的晚餐衹有我們一桌。

Despite having an excellent location and concept, the overall management was completely lacking. There were very few staff members on site, and no proper services were provided. I believe it is highly problematic to operate such a great facility with poor management while still accepting guests.

Very run down rats in rooms no pest control bar pool full of birds nest and full of rust no reception no lobby no communication from manager boooed for 7 days checked out after 2 went to another place no refund given no compensation staff were very nice but very little English dodgy as

I had high hopes for Eskaya Beach Resort & Spa, but unfortunately, my experience was nothing short of appalling. What was once likely a beautiful property has clearly been neglected, and the reality was far from the luxurious retreat they promote. Upon arrival, it became evident that the resort was in disrepair. The facilities were rundown, dirty, and felt completely abandoned. The pool bar was covered in bird droppings, and nearly everything seemed to be broken or half-repaired (including tractors parked on the beach). Despite advertising cable TV, it wasn’t available. The restaurant had limited food options, and when I ordered room service, I was handed a tray and expected to carry it to my room myself. Cleanliness was a major concern — there were ants crawling on the bread rolls, and much of the food seemed stale or old. The lakes and ponds were murky and polluted, adding to the overall feeling of neglect. The most unsettling part of my stay was the bizarre and uncomfortable encounter with security. When I attempted to leave the property for a simple walk on the beach, I was aggressively stopped by security guards — accompanied by a vicious German Shepherd. The owner later claimed this was due to a recent ****** nearby and that a police surveillance plane was monitoring the area — a highly suspicious and frankly unbelievable excuse. The whole resort felt deserted, and the staff, rather than being welcoming or helpful, seemed to spend their time staring at guests in an unsettling way. To top it off, my checkout experience added frustration to an already disappointing stay. I had a two-hour window between the resort’s noon checkout time and when I needed to leave for the airport. Despite the fact that we were clearly the only guests at the property — and no one was checking in that day — I was told a late checkout would cost $40 per hour. It felt petty and exploitative, especially given the overall condition of the resort. What’s most frustrating is that it’s clear this place was once something special. The property itself has great potential, but it’s obvious that the owners — who conveniently live in the main villa on the beach — have stopped investing in the resort while still profiting from guests. It felt as though we were subsidizing their lifestyle while they neglected the very place that should be their responsibility to maintain. I would strongly advise anyone considering Eskaya to avoid it. The photos online do not reflect the current reality. This place is in serious decline, and sadly, what could have been a memorable vacation turned into a stressful, uncomfortable experience.

Let me start by saying I regret spending so much money to a place that is run down and broken. This place definitely has seen better days. The ambiance is great till you see a broken lamp or a pool not working.The beach was dirty and was muddy. The toilet was not working at times and the jet from the bubble bath was not working. The husband and I needed to put something in the safe and we called them about and we checked out already and the safe was still not fix. The smell from the rooms are so bad. I have bad asthma and I had to open up the windows but some of the screen from the doors and windows have holes so now you're infested with bugs. Our room had a bunch of little spiders inside the room as well. It was just a horrible and nightmare of a stay. We sprayed the room atleast twice a day with bug repellents. We stayed here for a 10 year anniversary and for a 5 star resort they could not accommodate a special night for us. I've worked hospitality before and this is absolutely a nightmare. They do not change the beddings unless you asked them too. It's like why asked for it to be clean if you're not going to put new sheets? Especially, bc of the bugs I wanted it change but you have to ask. With the money I paid thinking it would be a nice 10 year anniversary villa was absolutely the worst decision I made

Upon Arrival
We arrived early because we took the earliest flight from Manila to Bohol. We were welcomed by the owner, who rudely asked, “Oh, you’re three people?” Yes, it’s indicated in our booking and then said, “You’re too early to check in.” We explained that we were aware of this and were only there to leave our luggage, as is customary at other hotels. Her staff began asking for our IDs, but the owner interrupted and said, “No, no, no! Later at 2 PM. Check-in is at 2 PM. Just come back.” We responded politely, saying, “Yes, we know. No problem.” Check-In
When we returned to check in, the staff member assisting us was pleasant, unlike the owner. Our booking was for December 23-26. Swimming Pool
While swimming, I experienced itchy skin and discovered algae in both the villa and common swimming pools. (See attached photos.) Sun Bed Foam
The sunbed foam was full of mold and clearly hadn’t been cleaned.( see attached photos) Housekeeping
On our second day, we placed the “Please make up room” sign outside and also informed the front desk to clean our room. However, no one came. When we returned to our villa at 3 AM, we noticed a housekeeping cart outside our door. We called the front desk to ask why the room hadn’t been cleaned, and they claimed they didn’t have an extra key to enter. Towels We used the gym and asked for towels, but they gave us floor mat towels that are meant for feet. Guards and Cart Drivers
The staff, including guards and cart drivers, were inattentive. Guests are supposed to park in the designated parking area and request a golf cart to the villa, which is fine. However, there were times when it took a long time for the cart to arrive. Breakfast
It was just okay. 3rd day breakfast we noticed ants all over the ladle for the pumpkin soup. See attached photo Beach Tracks of a tractor on the shore? What is this, a construction site? And also full of algae in the water too Phone Inquiry
No proper phone etiquette. Even the owner sounds like she’s answering her personal mobile phone. No “Good morning,” “Good day,” or “Good evening.” Villa Key Is this what you call luxury??? See photo And to the owners of this Resort The lady owner was illogical, rude, lacked emotional intelligence, and clearly did not understand the meaning of "customer service” The Worst Part: Christmas Day
We went out for a family dinner on Christmas Eve and returned to the hotel at 3 AM. At 7 AM, our phone rang. My husband answered, irritated, and I overheard the conversation. A staff member rudely told us we had to leave because someone else would be checking into our villa. The guy on the other end of the line was very rude, not even apologetic or pleasant to talk to. We were shocked at how insensitive they were, especially calling so early in the morning. Frustrated, I went to the front desk and confronted them. I asked, “Do you know what time it is? It’s 7 AM on Christmas Day! Is this how you treat your guests?” After a few minutes, the ow