Diving Addiction Resort arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your personal expectations.We would like to clarify that our resort is equipped with soundproofing measures that have been well-received by many of our guests. However, we understand that sensitivity to noise can vary from person to person, and we regret that you did not find the environment as restful as you had expect.As for the water quality, Panglao Island’s water supply can naturally have higher mineral and salinity levels due to its location. While this is beyond our direct control, we have installed a water treatment system to improve water quality for our guests. We are sorry if it still did not meet your expectations.We value all feedback as it helps us continue to improve, and we appreciate you giving us the opportunity to address your concerns.Warm regards,Diving Addiction Resort Team

Majoituspaikan vastaus: Hi Philippe! We’re sorry to hear that the WiFi and amenities did not fully meet your expectations. We actually have three WiFi connections available throughout the resort to ensure better coverage, and it’s possible this wasn’t communicated clearly during your stay — we truly apologize for that.Your comments help us improve, and we hope to provide you with a much better experience next time.

Majoituspaikan vastaus: Thank you for sharing your feedback with us. We truly value your input and are glad you enjoyed your stay overall.We're very sorry for the inconvenience caused by the air conditioner issue. Please rest assured it was repaired on the same day it occurred, as your comfort is always a top priority for us.We appreciate your understanding and hope to welcome you back soon for an even more seamless and relaxing experience!

Majoituspaikan vastaus: Thank you so much for your wonderful feedback! We're thrilled you had a great stay and are honored to have been part of your special trip. Hope to welcome you back again soon! 🌴✨

Majoituspaikan vastaus: Thank you for your kind words! We're so glad you enjoyed the pool and had a great time at the lobby. Hope to see you again soon!

Majoituspaikan vastaus: Thank you for your detailed feedback! We’re so happy you enjoyed the breakfast, service, and room. We’re sorry about the insects — we’ll continue working to improve this. Hope to welcome you back again soon!

Majoituspaikan vastaus: Thank you for your wonderful feedback! We’re so very much delighted to hear that you had a clean and comfortable stay, and that you found great value during your visit. Providing our guests with a cozy and enjoyable experience is our top priority, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back again soon!

Majoituspaikan vastaus: Thank you for your kind feedback! We're thrilled to hear that you enjoyed our hotel and found the location convenient. We always strive to offer great value, and it's wonderful to know you had a positive experience. We hope to welcome you back soon!

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. Our airport pickup service requires a reservation at least one day in advance, and guest registration is a standard procedure for all hotels.We sincerely apologize for the water issue. Our team worked as quickly as possible to resolve it, but we understand the inconvenience it caused. Your comments on the room condition and breakfast are noted, and we will strive to improve.We appreciate your stay and hope to provide a better experience in the future.Best regards,

Majoituspaikan vastaus: 您好，客人。您預訂的是游泳池景觀雙床房。有什麼問題嗎？後來您要直通游泳池房，有空餘的，我們也免費給您升級了~我們怎麼算欺騙呢？

Majoituspaikan vastaus: Thank you for your kind review! We're glad to hear that you found our owner friendly and appreciated the self-service water bottles. While there aren't many shops nearby, we try to make our guests' stay as comfortable as possible. As you mentioned, being on an island means charging can take a bit longer, but we hope it didn't cause too much inconvenience. We look forward to welcoming you back again

Majoituspaikan vastaus: 感謝您的評價！很高興聽到您對房間的整潔和衞生感到滿意，這是我們一直非常重視的。關於房卡感應不靈敏的問題，我們深表歉意，並會立即檢查設備，確保其正常運行，避免給客人帶來不便。感謝您的反饋，期待您的再次光臨，我們將繼續為您提供更好的入住體驗!

Majoituspaikan vastaus: Dear Guest,First of all, thank you very much for your kind words about our staff's friendly service. We are committed to providing our guests with a warm and comfortable stay, and your satisfaction is our greatest motivation.However, we deeply apologize for the issue with ants in your room. This clearly does not meet our hygiene standards and has caused you inconvenience and distress. We have immediately contacted a professional pest control team to conduct a thorough inspection and cleaning of the room and the entire hotel to ensure that such issues do not happen again.We take your feedback very seriously and will further strengthen our cleaning and hygiene management to ensure that every guest enjoys a clean and comfortable environment.If you visit us again, we will do our utmost to provide you with a better stay experience. Thank you once again for your valuable feedback, and we look forward to welcoming you back.Best regards,[YUKI]Hotel Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your stay experience with us. We highly value your feedback and sincerely apologize for the inconvenience you encountered during your dining experience.Regarding the absence of a television in the room, we have clearly indicated this information on our booking platform to ensure guests are aware of the room facilities before making a reservation. We understand this may have caused some inconvenience, and we will consider adding more entertainment options in the rooms in the future to enhance our guests' experience.We deeply regret the issue with the temperature of your breakfast. Our kitchen team always strives to serve food at its optimal temperature, but occasional oversights may occur. We encourage guests to inform our staff immediately if such issues arise, and we will promptly replace the food to ensure a satisfying dining experience. Additionally, we will reinforce training for our kitchen team to ensure food quality and temperature meet our standards.Regarding the condiments, we have already addressed this with the relevant department and will ensure that each dining table is equipped with sufficient salt and other condiments for guests to use at any time.We are glad to hear that you were satisfied with the service provided by our front desk staff and found the pricing reasonable. Your feedback is extremely important to us, and we will strive to improve our shortcomings to provide a better experience for you and all our guests.If you choose to stay with us again, we will make every effort to ensure you have a pleasant stay. Once again, thank you for your valuable feedback, and we look forward to welcoming you back.Best regards,[YUKI]Hotel Manager