Vieraskäyttäjä
12. marraskuuta 2024
i had a very disappointing experience at this hotel. the room i was shown was old, poorly maintained, and had a musty, unpleasant odor. the noise insulation was terrible, and i could hear everything from the hallway and neighboring rooms. when i asked to upgrade, offering to pay extra, the front desk lost the key to the new room and couldn’t accommodate my request. the staff's attitude was apathetic, showing no urgency or interest in resolving the situation. after seeing the condition of the room, i refused to stay there altogether and decided to forgo the payment. i was also placed on the 4th floor, which appeared to have the worst rooms. i strongly advise against booking base rooms in this area of the hotel. overall, my experience was frustrating and well below expectations—i will not be returning or recommending this hotel to anyone.
Käännä