WelcomHeritage Panjim Inn

We encountered unacceptable behavior from the owner. Although the check-in time was 11 am, we arrived early and requested a room at 8:30 am to freshen up. They provided the room, but later, the owner claimed it was against their policy, stating we were occupying the room from 6:30 am which was completely false. As I didn't snatch the keys or barge into the room; I made a request, and they accommodated it. If they had a policy against early check-in, they could have simply said no or offered to charge an extra fee. However, insulting guests after receiving full payment is completely unacceptable. I didn't argue, as we had already paid in full and my child was present. Moreover, I booked a deluxe room at Panjim Inn with a city view (256 sqft), but was given a room at Panjim Pousada on the ground floor with no view. The room had broken windows. The owners are dishonest, and I'm also disappointed with MakeMyTrip. Although the rooms were clean, and the staff were polite and courteous, the owner's behavior was appalling. They should respect guests, who spend their hard-earned money on trips, rather than insulting and cheating them.

"we encountered unacceptable behavior from the owner. Although the check-in time was 11 am, we arrived early and requested a room at 8:30 am to freshen up. They provided the room, but later, the owner claimed it was against their policy, stating we were occupying the room from 6:30 am which was completely false. I didn't argue, as we had already paid in full and my child was present. Moreover, i booked a deluxe room at panjim inn with a city view (256 sqft, but was given a room at panjim pousada on the ground floor with no view. The room had broken windows. Although the rooms were clean, and the staff were polite and courteous, the owner's behavior was appalling. They should respect guests, who spend their hard-earned money on trips, rather than inherited like him.

If you want to stay at Fontainhas then the location is perfect but morning team was not courteous at all, they kept calling repeatedly for check out and did not consider even 30 mins delay.

Family of 4 adults stayed for 6 nights. The location was superb, furniture and decor in the rooms, reception and dining area quite authentic and the breakfast, both food and service, were simply terrific. We really enjoyed our stay. But as we are not fond of felines, please do something about the furry resident. Ajit thanks for the warm personal touch of giving us Goa gifts to takeaway.

This was a very pleasant stay. They have done an excellent job of making the place both interesting and reflective of what old Goa was like. Despite the building's age, they've managed to create a pleasant atmosphere for guests, while still preserving a sense of the old-world experience. The staff was were very pleasant and helpful. And the breakfast was also pretty good. The location is also good. it’s also pleasant to speak with Ajit who is the proprietor of the Hotel and learn from his experiences and how the building has been in his family’s possession for several generations.

The hotel is full of real antiques, especially in the room. There was great service and a quiet ambiance. We were hoping for a 'time warp' feeling and were not disappointed. Even the room locks were antiques! The location was perfect, with easy walking access to the Latin Quarter.