Mr & MRS Smith Alma Pamplona

喝的礦泉水可以多給一些，就給了一瓶，衹有200毫升

Very spacious rooms, fully equipped with high quality furniture. Great bathroom with separate toilet. Great view. Easy parking under the hotel. Yes, construction is done at various parts but this hotel is so large that you can’t hear a thing. Friendly staff with sufficient English speakers at the reception, while in other locations proficiency is moderate. Don’t forget, besides the pleasures of the hotel you get the amazing city of Pamplona for free. Best part for me: the architecture from very old via Art Nouveau to very modern. Fully recommended as you will understand.

Très bel hôtel un petit peu excentré de pamplune mais très bonne accueil des chambres très spacieuses et très propres. Le petit dej est bon tout comme le restaurant. Les chambres sont vraiment très grandes et très calmes. Vraiment un bel hôtel.

Très bon hôtel. Chambre très spacieuse. Calme. Personnel très agréable. Situé à 20 minutes à pied du centre-ville. Il faut marcher un petit peu. Mais ça passe vite. Le Restaurant est très bon (pensez à réserver). Petit déjeuner exhaustif.

Nous avons découvert cet hôtel par hasard pour faire une étape entre Bordeaux et la Costa blanca. C’est un établissement doté d’une superbe architecture contemporaine De grandes chambres avec une organisation très originale. Le restaurant de bonne qualité. Une belle découverte.

We have stayed at this hotel every year for the last 8 years when it was the Alma and the standards and service have always been excellent. Sadly, this is no longer the case having been taken over by Eurostars. The reception staff were as delightful as ever checking us in. The first shock came when we were told that the spa is no longer free but subject to a charge of 15 Euros per person for 1 hour. The spa was never busy so I can only conclude that this is a money making exercise by the new owners. If they did want to limit numbers they could simply employ a booking system without the need to charge. The better news on check-in was that we had been upgraded to a room with a terrace rather than just a balcony. The first task on arriving in the room was to make a coffee (no drink offered at reception as there always used to be). There was no milk in the room (and no complimentary water, only some in the fridge costing 4 Euros), so I rang reception to ask if they could bring some to our room. This quickly arrived but the receptionist was rather embarrassed to tell us that on this occasion there would be no charge for the milk but if we requested any more, there would be a charge. We could go to the bar ourselves and collect some if we wished. Not the sort of service we had when it was the Alma. The terrace had no furniture at all so I asked where this was. Apparently none of the rooms had any outside furniture. The previous owners had taken these items away and in the subsequent 3 months, the new owners had, apparently, been unable to source any outside furniture. The terrace was useless, therefore, unless you wanted to sit on the ground. We did pay to use the spa but had no bath robes in our room. Only when we arrived in the spa did we see someone else with a bathrobe. On checking with reception, it appeared that we should have had some in our wardrobe. The receptionist quickly found us 2 robes. If the hotel is now charging to use the spa, I would expect it to be in excellent condition. Sadly, 2 of the three shoulder jets were not working and, once again, there was no water available as there always used to be. We ordered food at the restaurant for our evening meal and I then asked to see the wine list only to be told that they didn't have a wine list but the waiter could recommend some to us. Just in time, we stopped him opening a bottle costing 45 Euros. A restaurant of this standard with no wine list seems extremely odd. In the morning, we went for breakfast and were asked our room number and told it was a buffet breakfast. We had several items from the buffet but I could not find any yoghurt. I was told they had none until some more was delivered. It seems very strange that a hotel of this standard should fail to keep supplies of such a basic breakfast commodity. No one approached us during our time in the restaurant to offer any other food for breakfast. On finishing I went to reception to ask if they had stopped

La habitación es super acogedora y amplia, la decoración y la luz es muy cálida, la zona de aseo con bañera y la ducha e inodoro independiente me gustó mucho. El spa aunque pequeño es muy agradable y tiene todo lo necesario. El desayuno es muy variado y todo rico. El personal del hotel muy amable

Sin duda, repetiremos. La habitación muy limpia y amplia. La ducha espectacular y la cama muy cómoda. A pesar de que nos llovió, al estar parte de la terraza cubierta, pudimos disfrutarla. Tanto el equipo de recepción, como el de restauración fueron muy atentos. En el desayuno, preparan el café al momento en cafetera, lo que se agradece, y el buffet es muy variado.

Extraordinaire !!! L'hôtel n'est pas dans pas dans le centre ville, il faut prendre la voiture, cependant, grâce au parking sécurisé, on peut rentrer à toute heure. La chambre était magnifique, confortable avec tout ce qu'il faut. Le moment détente au SPA, agréable en fin de journée après quelques heures de route. Le restaurant Alma propose un choix de plats pour tous les goûts. Le personnel est disponible et serviable. De plus, malgré le froid nous avons eu un soleil radieux.