Fergus Club Palmanova Park

Hotel is great, staff are AMAZING and work so hard. There's definitely not enough bar staff, they are always rushed off their feet. The hotel should employ more bar staff and have other staff to keep pool bar and pool areas clean and tidy, the bar staff are trying to do it all and it just doesn't work. This also means queues for drinks are long. Animation team are fantastic, so friendly and brilliant with the kids and parents 😆 My boys loved the games room. Special shout out to Alexia and Claudia who were great with my boys 😊 The entertainment was great and a good variety. We really enjoyed the animation teams show, magic show and the knife throwing show. There's a pharmacy 2 minutes from the hotel for anything you need that you didn't prepare for or unexpected. There's also a good play park just straight up from the hotel which my boys liked, and a pirate play park next to the beach. Rooms were cleaned every day and cleaners work so hard, place is very clean. The only let down was the food 😕 We always had to check the meat as often it wasn't cooked through thoroughly. I did bring this up with the Jet2 rep, Dylan, who brushed it off as that's how they cook meat in Spain, erm no, burgers shouldn't be pink in the middle! It's such a shame as its the only thing that let's the hotel down and reason why we wouldn't return. Another issue is lack of sunbeds, you had to get up early or else you wouldn't get sunbeds.

Unhappy stay We arrived on Saturday evening and when we went into our room there was a puddle all over the floor and bed. Tue roof was leaking. My 8yr old actually tripped and hurt her arm in the water. We were moved to another room. 2 days later we returned from the pool to a leak in our new room. We had to get moved yet again. My daughter is autistic and found all the moving very upsetting. We also had to shower in tepid water on one evening as there was no hot water. This hotel is supposed to be 4 star and there was also at least 2 leaks in the restaurant after a rainy evening and one dropped into my food. Very unhappy.

Hotel in ottima posizione, nei pressi di Palma. Cibo ottimo, anche per i palati più esigenti. Pulizia degna di nota Una nota particolare di ringraziamento va a Gianfranco: simpatia costante unità a grande professionalità Torneremo sicuramente!!

I arrived on Sunday 27th October for a week, with my partner and 6 year old. When we checked in we were told the hotel was closing for the season the following Sunday at 3pm, our pick up for the airport wasn't until half 4. The reception staff didn't seem to care. we spoke to our rep the next day, the hotel agreed they would keep the sports bar attached to the hotel open for us and 3 other families. on the day of leaving we felt like the staff were just waiting for us leave, my little girl was in the pool until half 1 as soon as we left to shower they shut the pools and the snack bar! we didn't need check out the room until 12, we left our cases in the room to nip to the shops when we got back our key didn't work, they had obviously disabled our key. the cleaner kindly let us back in the room. we were unable to get a drink the day of leaving once the snack bar was shut and they didn't provide us drinks in the sports bar, when we were waiting for the coach all the staff were walking around dressed up obviously waiting to have a staff party. the first 4 days of our stay were really nice, it wasn't over crowded, then Thursday & Friday (Halloween) it was carnage, there were 100's of spanish booking into the hotel for Halloween, we felt like we shouldn't be in the hotel. we went out for tea to get out the hotel, it was raining on the Friday there is no where to sit in the hotel, the sports bar doesn't open until 6pm, we ended up going out in the rain in the end, we come back to have tea to find the que to restaurant all the way down the corridor. we ended up going out for tea again. we had plastic cups but the spanish got glass ones, and they were allowed drinks after 11pm where as we weren't. the entertainment was on outside all week until the Thursday & friday theu did it inside but there was no way we would of even got a table. our room didn't get cleaned everyday and when it did you could tell they just made the beds, changed the towels and left. there is only the snack bar you can get drinks from and most of the time there was only one person working, the reception staff were rude apart from the lady she was really helpful. the dining room - you had to que even if it was food you didn't want, you couldn't just go to the food you wanted. we ate out 3 nights. the location of the hotel is perfect, close to bars and the beach. the pool areas are good, my little girl loved the slides even though the water was freezing. the sunbeds were gone by 11ish so I can imagine in the summer it's even worse, there were a few left but they were dirty. we would not return back to this hotel. and would advise anyone not too book for october half term. there were a lot of unhappy families as we all felt the same.

I don’t often leave reviews but felt on this occasion it was needed. When people say this hotel is very clean it makes me wonder how they live? Apart from the reception area the hotel is very unclean and needs a deep clean. The room is spacious but has no coffee making facilities, balcony tired looking same as the bathroom, which had no sink? Sinks in the main room? Tv basic yet in their other hotels they have cromecast so you can watch Netflix, Disney and Prime. Cleaning of room quick and basic, hair in the bath when we arrived and bath panel dirty. Restaurant was very unclean, plates dirty, floor dirty, table and chairs dirty, door frames dirty, slugs crawling up the wall, food cold, restaurant totally over crowded. Our table was under a dripping roof on 2 nights, we were only there for 5 nights but only ate in the restaurant for 2 nights as it was so bad. Children running amok as their parents went into l don’t care mode and let them do what they wanted. Knocking on doors and running away, handling food in the restaurants and just generally disrespectful. The last 2 days, local spainish residence had obviously been given an offer and turned up in their droves and took over the noise and chaos rose significantly and the other guest became 2nd class citizens. Bottom lune l wouldnt stay here again.

En general bien. El hotel es bonito, la habitación es enorme y preciosa, con un jacuzzi increíble. Lo que nos falló fue la comida. Para empezar tuvimos que esperar haciendo cola más de media hora para poder entrar al restaurante porque había demasiada gente, luego tuvimos que hacer cola para poder coger la comida, que encima, no había mucha variedad y no era de muy buena calidad.