Hotel Palia Tropico Playa

Une mention spéciale pour Valentina au bar, sourire gentillesse, formidable. Buffet très varié, personnel du restaurant très sympathique, serveurs et cuisiniers. Hôtel très très propre. Seul problème, pas d'ascenseur au bâtiment 3.

We stayed at this hotel for a total cost of €6000, and unfortunately, our experience was extremely negative. From the start, we noticed a serious lack of professionalism from the staff, including the management. The manager was nowhere to be found when a serious issue occurred, and according to one of the servers, she hides to avoid speaking directly with guests. This was confirmed when an incident revealed that confidential guest information had been shared with outsiders. This is not only illegal but extremely dangerous. Furthermore, non-guests were allowed access to the hotel rooms, which made us feel unsafe throughout our stay. The only time we saw the manager was when we politely asked why the rooftop was closed — even though we had been informed before booking that it would be open. Her response, delivered with a fake smile, was: “That was the decision of the general manager, because there isn’t enough staff and they don’t want to hire more.” Some staff members even told us she deliberately drives employees away to cut hotel costs. The restaurant was repetitive, and the so-called “all inclusive” service depended on the mood of the staff — you’re only properly served if you give generous tips. Cleanliness was okay, but some days the room was not cleaned at all. In summary: a dangerous hotel, toxic atmosphere, hypocritical staff, and irresponsible management. Strongly not recommended.

Arrived in room to be greeted by 4 large Cockroaches!! Complained to receptionist, went back to room after housekeeping had been in to find one dead on under the bed. We left the room, daughter already traumatised by seeing them. Sat in the reception area while they got us another room. Eventually got in the room at 1am. It was smaller and the balcony too. The bed was really comfortable and toilet/shower was nice too. Went for breakfast in the morning omg the food was cold, scrambled egg cold, sausages cold, this turned out to be a regular occurrence through the week! Lunch & dinner cold. Not enough staff serving at the 2 bars had to wait in a long queue to get served which was annoying. Didn’t get house keeping in the room either, until I asked for it! (Must of forgot the room was occupied) We were really disappointed with this hotel, really disappointed. Overall the Hotel was clean and nice pool area but Definitely not a 4 star I’m afraid.