Palacio Ca Sa Galesa

Had better service at 2 star hotels. Great art does not make up for bad service and lack of communication from management. At check-in it was like a conveyer belt. Then when an extremely awkward misunderstanding occurred the receptionist raised his voice to apologize making my medical issue obvious to others guests. I asked to speak to management that night. The receptionist told me she was not available. I was promised that I could speak with her in the morning, but because the courtyard windows are so thin I could overhear the conversation between the two. I reached out requesting information about the spa during my 2 night stay. I never heard back. The room itself was dirty. There was broken plaster under the sink and a dead fly in the bath tub. House keeping cleaned it upThe second night, but I wasn’t jumping to use it at that point. The hotel is beautiful. But that doesn’t outweigh how they treat their guests or the state of cleanliness of the rooms themselves. I was planning to use the spa, but I was quickly made aware it wasn’t available for me. When I reached out to management about this gap they never responded throughout my stay.

Hotel Gute lage konntest viel zu Fuß und Öffentliche Verkehrsmittel erreichen. Hatten viele kleinere Tiere im Zimmer. Frühstück Auswahl für die 10 Tage zwar sehr gut aber die Auswahlmöglichkeiten sehr gering.

Stunning 12 beds hotel in great location Amazing Hotel. Great facilities, super staff and in a unmatched position right next to the gorgeous cathedral

Absolutely gorgeous property and close to everything

Boutique hotel Prachtige locatie in Palma stad....prachtige kamers, vriendelijk personeel, authentiek sfeervol boutique hotel met 20 kamers

Annulation quelques heures avant mon départ par l’hôtel Palacio Ca Sa Galesa pour « problème technique » d’une réservation faite sur *********** plusieurs semaines auparavant. On m’a dirigé vers un autre hôtel le jour de mon arrivée. Vérification faite sur place: il s’avère en fait que l’hôtel Palacio Ca Sa Galesa était toujours en travaux, et ce depuis plusieurs mois. Service honteux pour un hôtel 5 étoiles.