Hotel Can Cera – valokuvat

Majoituspaikan vastaus: Dear Christian Samuel & Filip, Thank you very much for sharing your experience at our Boutique Hotel with our Tripadvisor community. The whole team was touched by your kind words. Feedback like yours is what inspires us to do our very best every day. As you mentioned, Can Cera boasts a genial location, nestled in the heart of Palma and it offers a real journey back in time, from its original XVII century entrance to its XIX century hall and living rooms. As soon as you enter our House you are welcomed by our interior courtyard, oasis of calm and comfort, embellished by the original furniture and masterpieces by local artists, which allows our guests to have a real immersion in the Mallorcan vibe. Moreover, we are thrilled to hear such kind words about us and to know that the professionalism and value of each one of our team, especially Avril, Benjamin, Camilla and Jose, continues to meet the expectations of our guests, as it is our main goal to always exceed them. Our reception team does its best to always recommend places that have been tested and approved and we cannot be happier than when guests share our appreciation of a local place, restaurant or activity. As you also pointed out, due to our central location and the fact that we are in a 17th century building, we are not able to completely block out all noise. However, we have taken good note of your review and if you decide to come back we will assign you to a much quieter room, facing the courtyard. Our main aim is to make you feel like family in our cosy 17th century Mallorcan palace. This is and will always be your home away from home. Feel free to contact us when coming back for a loyal guest rate. Receive our warmest regards, Yours sincerely, Noemí Munuera Hotel Manager

Majoituspaikan vastaus: Dear Helen T,  Thank you very much for taking the time to share your experience with the TripAdvisor community. We are beyond honored to read such kind words and to know that you enjoyed your overall stay in our 17th century Mallorcan House. As you mentioned, our hotel offers a real journey back in time and allows our guests to discover its original XVII century entrance with the different common areas. As soon as one enters the House is enchanted by our interior courtyard, also known as oasis of calm and comfort, enriched by the treasures by local artists and the refined forniture, which is a way for our clients to immerse themselves in the real Mallorcan vibe. Moreover, as you mentioned, our palace boasts a genial location, nestled in the heart of Palma, which is definitely a plus when it comes to reach the most emblemantic sights in short walking distance. Moreover, we are thrilled to read your comment about our staff, as our main aim is to make you feel like family in our cozy 17th century Mallorcan palace. Everyone in our team gives his very best in order to provide exceptional service, because the real Can Cera Experience has been especially designed to give all our guests an unforgettable stay from the moment they walk in the door, to feel looked after like a princess/prince, which is why our charming rooms and luxurious beds have been carefully designed to offer the best possible comfort and it is a pleasure to hear that you appreciated them. Regarding the lighting in your room, we are sorry for the inconvenience that it may have caused. However, we have taken note of your feedback and will do our best to assign you to a brighter room on your next visit. If you ever wish to enjoy once again a lovely dinner and an unforgettable experience with us, please do not hesitate to contact us directly. Can Cera will always be your home away from home. We are very much looking forward to welcoming you back. Warm regards, Noemí Munuera Hotel Manager

Majoituspaikan vastaus: Dear Ulli, Thank you so much for taking the time to share your experience with the TripAdvisor community. We are delighted to hear that you appreciated the refined elegance and exquisite privacy of our Mallorcan palace, where traditional décor elements blend seamlessly with contemporary design to create a unique atmosphere, yet right in the heart of Palma. It is also a pleasure to know that you enjoyed our Mediterranean breakfast, that we prepare every day with love using local delicacies from small producers. Moreover, our staff is thrilled to read your comment and to know that you appreciate the effort put in order to make your stay memorable. We look forward to have the pleasure of welcoming you again in the near future, so that you can once again enjoy a wonderful experience with us, including immersing yourself in tranquillity within our private spa. The entire team remains at your disposal. Receive our best regards, Noemí Munuera Hotel Manager

Majoituspaikan vastaus: Dear Sherry M, Thank you so much for your feedback and for recommending our Mallorcan Luxury House to the TripAdvisor community. We are delighted to read that you had a wonderful stay in our 17th century Mallorcan House. As you mentioned, our palace boasts a genial location, nestled in the heart of Palma, which is definitely a plus when it comes to reach the most emblematic sights in short walking distance. We are beyond honored to read that you consider our service to be the best one you have ever experienced. Benjamin and Giulia could not be more thrilled to read your kind words. We pride ourselves on everyone in our team, who not only provide a bespoke service, but also genuinely care about your happiness. We always do our best in order to recommend places that have been approved and it gives us real pleasure when guests share our appreciation of a local place or activity. Moreover, we are glad to hear that you appreciated the different common areas that the house offers, as well as our restaurant and bars. When on holiday, there is nothing better than enjoying a delicious drink in the peaceful atmosphere that Can Cera creates. Please, receive our most sincere apologies for the inconveniences caused regarding the heat. In winter time, we usually have the heating mode on, in order to warm the room up before our clients arrival. We are sorry to read that you found it unpleasant. If you ever wish to be pampered again, please do not hesitate to return. We are looking forward to welcoming you again. With our best wishes, Noemí Munuera Hotel Manager

Majoituspaikan vastaus: Dear Mnmfamily2017, Thank you very much for taking the time to write such a lovely review. We are delighted to hear such kind words about us and to know that the professionalism and value of each one of our team, especially Benjamin, Bruno and Abril, continues to meet the expectations of our guests, as it is our main goal to always exceed them. Our reception team does its best to always recommend places that have been tested and approved and we cannot be happier than when guests share our appreciation of a local place, restaurant or activity. We regret to hear that you found the room quite dark. For us, guest feedback is very important, as it allows us to grow and to improve our service levels. I can assure we have taken your comments very seriously and, on your next visit, we will make sure we assign you a much brighter room. We hope to have the chance of making your next stay in Palm, a wonderful experience. We are very much looking forward to welcoming you back so that you can once again enjoy a memorable experience with us. Warmest regards, Alejandra Resa Hotel Manager

Majoituspaikan vastaus: Estimado Sr. Estrades, Muchas gracias por tomarse el tiempo de compartir su opinión con nosotros. Es un placer saber que disfrutaron de su estancia en nuestro Hotel Boutique y que todo fue de su agrado, desde la ubicación, en pleno centro de Palma y cerca de todos los mejores sitios de interés, hasta nuestras habitaciones y nuestro desayuno, cuya carta se ha enriquecido especialmente con delicias locales y repostería casera. Nos complace también saber que apreciaron el servicio prestado por todo el equipo. En cada departamento, trabajamos día a día para prestar un servicio de calidad y personalizado a cada uno de nuestros huéspedes, para asegurarnos que su experiencia en Can Cera sea inolvidable. Fue un placer tenerles con nosotros. Estamos deseando darles la bienvenida de nuevo en el futuro. Reciban un cordial saludo, Alejandra Resa Hotel Manager

Majoituspaikan vastaus: Dear Matthew D, We are delighted to read that you were able to enjoy the real Can Cera experience in our 17th Century Mallorcan Palace together with our beautiful interiors and facilities As you mentioned, our well-trained staff go the extra mile every day to provide exceptional service to create a personalised experience for each of our guests, as they genuinely care about your happiness and wish to make your stay unforgettable. We will now share your kind words with Benjamin, who will surely appreciate how much his kind service helped you make your stay more enjoyable. We sincerely hope to have the pleasure of welcoming you back to pampered by our attentive staff. Can Cera will always be your home away from home. Receive our best wishes, Alejandra Resa Hotel Manager