Hotel Gloria de Sant Jaume

A beautiful hotel in a fantastic location in the centre of Palma, but quiet also. Immediately the staff were very friendly, welcoming and helpful. Service was very good and the spa and roof terrace were very enjoyable. Would recommend thoroughly

Incredible hotel and staff

Great Property / Minor Staff Issues 3-nights in standard room. Beautiful, elegant hotel with very friendly, welcoming staff. Stunning bar, excellent drinks, best continental breakfast we've ever experienced. Large, bright, well-equipped and clean room. Great shower but minor bathroom issues: two bits of debris from previous guests were stuck to the sink (old toothpaste and something unidentifiable) / rotted wood trim by the shower / floor tiles around the toilet appeared to be stained by previous flooding incidents. The front-of-house staff were young but uniformly professional. It was odd (to us) that all the women were model beautiful while all the men were just regular looking guys. My wife noted that the hiring manager was probably a middle-age guy. The front desk staff did not seem to know the area all that well and were unaware of a few local basics (such as how the ticket system worked with the Palma-Soller train). They were unaware all surrounding streets were going to be closed for a big marathon race the morning of our departure (we found out by accident and they were surprised when we told them). The airport transfer they arranged to pick us up at the hotel had to be changed to another location and was then changed again. There was poor communication on this internally between staff and between the hotel and the transfer company. The transfer never arrived. Fortunately, the only taxi still inside the closed streets was at that pick-up location. Otherwise, we would have missed our flight out.