KellyKEdmonton
20. helmikuuta 2024
We've been going to Palm Springs for the past 15 years and have always stayed at the Del Marcos. In fact, our (past) love for the hotel was one of the main reasons we kept returning to Palm Springs. Over the years we've referred several people. Our recent trip was the first one since the hotel was sold to Kirkwood. We were expecting that there would be changes but were not expecting things to be as bad as they were. The room was shabby and dirty. Our suite was advertised as having a kitchen but there was no sink. Only one one of five bulbs worked in the main light fixture. Our white socks were grey on the bottom after walking around the room. Neither of the two heaters worked in our room thus it was freezing. (This was eventually fixed part-way through our stay). On one of our seven days, despite requesting housekeeping, it wasn't done so we returned to our room after a day out and about (and after hotel reception was closed and housekeeping had gone for the day) to a dirty room. This meant that we needed to wash our dishes in the bathroom sink, using hand soap, so that we had dishes for breakfast in the morning. (Keep reading to learn why we opted to buy groceries to make our own breakfast rather than partaking in the free breakfast provided). The fireplaces by the pool didn't work and we decided not to hang out there regardless because the furniture cushions were so grimy. Finally, while we paid a daily $39 "hospitality" fee for what we assumed, as returning guests, would cover a similar breakfast as before and happy hour, there was no happy hour, and breakfast was a complete joke. The first morning we arrived for breakfast at around 8:30, only an hour after it opened, and there was no cereal (see photo), no coffee, and no coffee cups. The breakfast was completely underwhelming and clearly done with minimal effort and care. We ended up going to a grocery store and purchasing our own breakfast items. Further into our stay, we wanted a cup of coffee to go with our breakfast and despite advertising that breakfast opened at 7:30 am, at 7:41 it was still not ready. We checked again at 7:45 then gave up. Happy hour was one of the biggest letdowns. We looked forward to this daily event. It created a camaraderie among guests and made staying at the Del Marcos unique. Removing it, yet keeping the hospitality fee, made us feel misled and disappointed. And for this, we paid 20% more than we have in the past since they removed the returning customer discount. We talked with several other guests during our stay. The consensus among all other guests who had been to the hotel before was that we all felt let down and that none of us would return. The changes made by the new company have zapped all of the soul and personality out of the hotel. When I expressed my feelings mid-way through our stay to the management team (via the survey I received via text), I was told that the changes were made for "business reasons". I suggested that they look at these
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