Thompson Palm Springs by Hyatt

We decided to book a “staycation”. We have a home in Palm Springs and were very excited to see the Thompson open. We couldn’t have been more impressed. The room was beautiful. Service fantastic. The view of the mountains from the pool is to die for. Highly recommend locals book a stay and visitors delight!

Wonderful hotel

Great place!

Nice property and beautiful rooms. Be aware that traffic noise at night can be an issue - we were woken up by traffic noise on several occasions but not Sure if there are rooms away from the street noise? We asked for 3:00 p.m. check-in but did not get a response. My wife and I arrived about 10 minutes before the standard check-in (4:00pm) but did not get our room until 4:15pm. Front desk staff seemed bored but did comment on us being World of Hyatt members. Bell staff were courteous. We are regulars to Palm Springs (5x/year) and this was your first time at the Thompson. We are on the fence as to a return stay.

The check-in receptionist was unfortunately dry and not very welcoming, which made for a disappointing first impression. Me and my best friends linked up here we use to be residents here in the valley now we all live in different areas. We are celebrating my late husbands first anniversary of not being here on this trip. The staff was aware of all of this hoping they would have had a more warming touch when we checked in. Two of us are from this valley but now we vacation here. So first impressions are everything. Thankfully, the bellman team, especially Jesse super knowledgeable of the area & is always in good spirit Tom too, completely turned things around with their friendly, helpful, and professional service. They truly made us feel valued and set a much more positive tone for the rest of the visit. We got a 2 queen room facing the mountains & other hotel room. The BALCONY is amazing, so spacious great views. The deco in the room and the lighting is done so well. Has a totally of 4 chairs outside a lawn lounge chair would have been nice touch maybe one. The mini bar is stacked & priced fairly. We headed to the pool, the music was so low I felt like I had to whisper. I asked a few guest around they thought the same. But the team cranked it up a bit and that was awesome! When we found our spots, a gentleman with radiant energy named Josiah asked us how we are doing, what are we here for, the whole shabang. THATS WHAT WE LOVE! He took our order & was so attentive & proactive the whole evening. He gave us a true experience of what a warm welcoming hospitality should be like. We have a friend that does not drink but he didn’t make her feel left out & recommended a non alcoholic drink & she loved it & was able to be part of the “vibe”. Josiah’s enthusiasm is the face of this whole brand. As someone who has worked for Hilton ( Waldorf Astoria ) for 6 years now I write and get to stay in hotels for living he is someone I’d have running the show. We are here for the next few days I must say we are looking forward to the pool everyday. Diana at the pool did a very great job cleaning up after people left so everytime we turned to a day bed it was cleaned and looked so presentable. I think next team meeting have your receptionist have a more warm, positive, attitude & engage more with the guest. A welcome drink would be a nice touch too for the price of this hotel. Josiah you made us keep our reservations here at The Thompson We recommend you rent some bikes & have a good time thar was fun, Charlie the receptionist had a very upbeat energy we wished we got him on our first day. We have a couple more days to hoping we end it with a bang of hospitality to come back.

So far, it has been one of my favorite Hyatt’s ever. I felt like Goldilocks - it wasn't too big (think Regency), or too small. The staff was welcoming (walked me to my room) and the amenties scattered around were welcome. The design includes public and private spaces that are accessbile to everyone. Some of the specific things that I really liked was the Jacuzzi opens at 5 AM. Heaven-coffee, sun rising, view of the mountains! I liked the separation of the pool area from the bar (as well as being on the second floor so it was not next to a road) so that you don’t feel like you’re on display when you’re in the pool. Design in the rooms includes situating the shower on/off so you don't get wet when turning the water on. Attention to detail includes little things like leaving a washcloth in the shower (who hasn't gotten in the shower and forgotton that!) The only thing that I noticed is that there was one bartender who did not have a bar back or any help. However, she had a great attitude and after I mentioned it to management they were appreciative of the feed back and appear to want to address that. The location is perfect-walkable to dining, museums, and shopping with a gorgeous view of the mountains. I did not visit the fitness room so can't speak to that but plan on a return visit.