Embassy Suites by Hilton Palm Desert

Good hotel and good customer service

房價很大，價格便宜，推薦

I brought two friends never been there, or out there. I had an amazing time . Me and my boyfriend have always stayed at your Embassy. They took really care of me. Reyna, Alexis, Aron, Maggie. I love you all . Kesia Sissac I don’t drink I gave my chips to them . They were excited.

The stay wasn’t bad and the review is more for the condition of the room itself. The people at the front and restaurant were great. First, the AC unit in the room is noisy and it’s hard to even hear the TV with it on and if you turn it off, the room will not be as comfortable during the summer. Second, on our second day one of the ladies that cleaned our room left a latex glove on top of the sink. We threw it out, and disinfected the sink but, we’re a bit grossed out thinking it was used to clean the toilet. Third, the furniture in the room was peeling in some areas and our daughter actually g effort a splinter from the bathroom in her hand. The final thing was that the couch that’s at the entrance of the room seemed a bit grimy from the use, how about putting on a cover that can be removed and cleaned with each use? Overall, it’s okay for a quick visit down here, but don try expect a 5 star experience. Again the people are nice, the pictures on app look great, but don’t be deceived.

From the moment we planned our trip, we were excited about our stay at Embassy Suites by Hilton Palm Desert. Our journey, however, hit an unexpected snag due to severe weather and air traffic delays, and we arrived at the hotel around 1:00 AM on the morning of check-in. Traveling cross-country all day left us exhausted and eager for a smooth transition into a comfortable room. Unfortunately, the late-night arrival was further complicated by a front desk experience that felt rushed and a bit dismissive, as the staff member on duty suggested we should feel “lucky” to have the available room, despite the earlier promises we had received. It was not the warm welcome we had hoped for after such a long day, and we left the desk feeling more fatigued than comforted. That’s when Jimena stepped in. From the moment we spoke with her, she listened with genuine warmth and attention to detail. She expressed sincere empathy for the stress of traveling in brutal weather and acknowledged the frustration of the earlier check-in experience. Instead of simply offering apologies, Jimena took decisive action to salvage our stay. She reviewed our reservation, clarified what room we were promised, and quickly explored available options to align with our expectations. Her approach was thoughtful and proactive—she didn’t just “fix the mistake,” she reimagined our entire stay to ensure it would be enjoyable from start to finish. Jimena went above and beyond in several meaningful ways. She arranged accommodations that matched or exceeded our expectations, explained the features and amenities of the room and the property, and ensured we felt cared for throughout every interaction. Her courtesy, attentiveness, and professional demeanor transformed what could have been a disappointing setback into a memorable, positive experience. She checked in with us to confirm that the new arrangement met our needs and followed up with a level of personal warmth that made us feel like valued guests rather than just another arrival. Throughout our stay, Jimena remained a gracious presence. She offered thoughtful recommendations for local dining and activities, helped coordinate late checkouts when our schedule required them. Her ability to balance efficiency with genuine hospitality created a sense of calm and confidence that persisted long after we settled in. In the end, Jimena’s exceptional service—not just addressing the error but transforming it into an outstanding guest experience—left a lasting impression. She demonstrated what true hospitality looks like: listening with empathy, communicating clearly, and delivering solutions with warmth. Because of Jimena, we left feeling refreshed, appreciated, and eager to recommend Embassy Suites by Hilton Palm Desert to friends, family, and colleagues. If you’re considering a stay at Embassy Suites by Hilton Palm Desert, I encourage you to seek out Jimena. Her commitment to guest satisfaction is a standout example of how a single team mem

great stay, amazing weather, and good breakfast. everyone was so nice and accommodating from checking in to the housekeeping staff. will be back in January