Flee1518
30. huhtikuuta 2025
The Reef House was recommended and booked by my travel agent with Journey South. This hotel is advertised as a luxury hotel and we booked the Verandah King rooms. The features advertised was a stunning four poster King bed, which we did not get. The hotel is really old and falling apart. My desk lamp had an extension cord running across one of the couches. The rooms are in bad need of a remodel. Eveything in that hotel is old. Our driver mentioned it was the first hotel in palm cove, and if we are in the new section or the old one. i said the old one, how is the new section. He laughed and said it is newer, not new. We went to dinner and had the dinner charged to my sister's room. We found out they charged the dinner to my older sister as well as my younger sister. It was a good thing they checked their bill. Also, this hotel asked for a credit card to provide a deposit for incidentals, as with all hotels, but this one kept the deposit and have not returned it to our credit cards, and it has been a week since we left. My sister has to call the credit card company to complain. I would not book this hotel nor advise any one to book this hotel. I think they are in desperate need of money and kept our deposits to make interest. Sad.
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