Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

The hotel is near a bunch of stores, restaurants and 10 minutes away from the beach! It is spacious and great!! Has a refrigerator and a microwave

We have stayed here a few times and had a negative experience with our recent stay. This was not a pleasant or stress-free stay. We paid a premium for the Pure rooms - basically they have air filters and are supposedly top of the line. The extra fee is not small. When we arrived we found the bed had crumbs and body hair in the sheets. We asked for a new set of sheets and had to set it up. Annoying but we understand things can happen. The conditioner bottle in the shower was empty on arrival. I have curly hair so conditioner is important and it comes standard with the room. We asked the front desk to bring more on two occasions. No one ever did. We stayed three nights so they had time. We did get refills on towels and toilet paper if hubby went directly to the front desk. Phone calls to the front often went unanswered. Staff neglected room service - on the third day we came by and beds weren't made and no one had been in the room. So we had to contact the receptionist, again, for more towels and toilet paper etc. This stuff should be standard and restocked daily. One night we ordered room service - two meals for my toddlers who were hungry after a busy day. No one answered the phone so after several calls, hubby went down to the front desk and ordered their food, and handed the employee a cash tip as a thanks for putting in the order. Well the kids went to bed hungry, asking about the meals that never came. We called the front and nobody responded, so hubby changes out of his pajamas and goes back down and it turns out the guy never put in the order - but he kept the cash my husband handed him as a tip for placing the order! Disgraceful. Theft really. We see later we have been charged on the credit card for the missing room service. Next two days husband was trying to reach Stephanie the manager - each day - calling at different hours to get a hold of her so we can get the charge removed - we get the runaround from front desk staff - she’ll be in at 8:30, the next day was told 10:30 and such and such - she never comes to the phone and is unreachable to guests - hubby has left polite messages and received no response - all we want is a reverse on the charge for the food service nobody put in and delivered. We paid a lot for this hotel room and the quality of service is non-existent. It should be noted the gentlemen who took the order, was so unconcerned by the entire event, when the receptionists helped me check on the food. He looked right at me and didn’t even say anything, just kinda shrugged and went back to cleaning the bar. Didn’t offer to return the tip or say sorry or anything. I was standing right there. The receptionist is the one who explained what happened. Had we known they were unable to fill the order we would have just popped over to Publix for the kids, but we waited over an hour on the hotel to do its job and at that point it was too late to do anything. On the last day I ask the person cleaning rooms if they ha

The 1975 Suncoast High School 50 year reunion was a huge success thanks to the staff and management at this venue. We had our 40 year reunion here as well and came back because we were so impressed. *****James Romeo answered every e-mail we sent with lightning speed and attentive professionalism. He did a fabulous job guiding us through the options and choices within our budget. He made sure every detail of our contract was taken care of and went above and beyond in customer service. He is so friendly that it made the committee's job a true pleasure. *****After meeting with James on arrival we were introduced to *****Brian Hernandez. What an asset he is to this company!!!!!!! He was so helpful in seeing that our decor was in the best places and worked with us to make sure the people flowed beautifully during our event. He was there with us attending to our every need throughout our entire event and afterwards. We are getting older and he would assist us in various ways that made our job easier. Also, he is just a delightful person and such a pleasure to work with and get to know. I have to say when leaving after having a perfect event I felt I had left two friends. The care and attention to every detail was beyond anything I have experienced before. These two gentlemen are a treasure! ****Now to Kenny the chef...OH MY! The food was absolutely delicious! I have enjoyed buffets at many venues over my lifetime and this was the very best. The presentation was beautiful. More importantly, the sauces were divine and my steak was perfectly cooked and so tender. I can not tell you how many classmates approached me to rave about the food and how much they loved it. EVERYTHING was delicious! The desserts were fabulous! Speaking of the food...our Friday night meet and greet was enhanced by the personal attention of ******Patricia. She went out of her way to meet me beforehand and introduce herself and compliment the decor. She also made it a point to pay attention to those talking outside the room on the breezeway to make sure they had something to eat as well. I tried all the hor d'oeuvres and they were delicious. Patricias friendly demeanor and smile made it a joy to work with her. ****Mark circulated through the room and was so helpful and took the time to speak to me personally. Needs were met without me having to ask. I think that is one of the things most appreciated in all the staff and managers...everyone took initiative and saw what was needed before I had to ask. In addition they often suggested things I had not thought of the make the event extra special. Although I did not go to the bar I heard *****Adale did a great job serving our group. Many in our class spent time at the bar and had positive things to say. Hats off to ******Denise as well for a great job. I can not say enough about this amazing staff and how hard they worked to make sure we had a lovely time. My classmates left this event with so many complements about the service, the food