Hotel Tonic

Struttura un po' vecchiotta e pulizia appena sufficiente... Molte cose da rivedere

Super

My friend and I booked this hotel without really knowing what to expect – but honestly, it completely exceeded our expectations. We were pleasantly surprised with a complimentary room upgrade, which gave us two double beds, a balcony, and everything we could possibly need. The room was spotless, spacious, and really comfortable. The location is absolutely ideal – right in the heart of Palermo, near shops, restaurants, and with easy access to buses that take you straight to Mondello Beach. We also did a day trip to Cefalù which was super easy from here – the hotel is a great base for exploring. The reception staff were so welcoming and helpful, and the breakfast was fantastic – loads of choice, great quality, and it kept us full for most of the day. Having this included was a real bonus. Couldn’t recommend this hotel more – we’ll definitely be coming back!

Nous avons séjourné 1 nuit à l'hôtel Le Tonic à Palerme. En arrivant, il n'y avait pas trace de notre réservation. Après avoir montré notre voucher, le réceptionniste a cherché un long moment, sans nous adresser la parole, sans nous dire un mot pour nous rassurer... Visiblement, notre réservation était bien arrivée, mais ils avaient oublié de l'enregistrer. Il nous a tendu des clés d'une chambre au dernier étage... c'était une très petite chambre pour une personne (un petit lit, un seul oreiller...). A aucun moment nous n'avons eu des excuses pour leur erreur, ou un simple mot gentil, et encore moins une réduction !!!

Bon hôtel pour un court séjour à Palerme, bien situé. Récemment réaménagé, il offre un confort très correct pour sa catégorie. La climatisation peut poser un problème d’interprétation des pictogrammes: le soleil correspondait dans ma chambre à la position climatisation et non chauffage; ce qui n'est pas évident... Une fois le réglage correct trouvé, aucun problème! Personnel à la réception très attentif! Situé en centre-ville, il ne faut pas non plus s'attendre à une insonorisation totale le matin, mais c'est tout a fait gérable! A signaler aussi la proximité de la meilleure "graniteria" d'Italie!

We had a reasonable stay in hotel tonic, and we have no major complaints. Our room seemed pretty small compared to the other rooms in the hotel, at least those that we were able to see whilst their doors were open and the rooms being cleaned. Good: Location - walking distance to harbour and the historic centre, served well by local buses, and the airport shuttle bus stops nearby. We were able to leave our bags in storage after checkout for a a few hours, and the chap who handled the checkout was very friendly. Breakfast was plentiful. Aircon was noisy but worked pretty well. Bad: It was good in theory to have a fridge in our room, but it was mouldy and it didn't work very well. I think it was only operational whilst the room was in use. The shower leaked all over the place, and so had very low pressure The website promises "cappuccinos and other hot drinks prepared on the spot at the table", but this was not offered. There was only a pot of black coffee in a pot in the buffet area. I booked through a third party website that I had not previously used before. I tried to contact the hotel directly on a couple of occasions in advance of the stay to double check the booking was confirmed, but they never bothered to get back to me. This caused unnecessary anxiety at the start of the trip!