Hotel Maya Palenque

All good costemer cervice

Me hospedé con mi familia y todo muy bien. El personal fue atento y amable, las habitaciones cómodas y la zona de alberca muy bonita.

Amazing customer service from the reception to the bar/pool staff. We felt very welcome and comfortable. The hotel is very conveniently located, across the street from the main bus terminal and then a short walk from the main restaurant area. However, on our second day, after a morning at the Palenque ruins we just camped out by the pool and ordered from the bar. It has the potential to be all-inclusive, just needs an elevator beyond the ground floor and access to the pool (someone decided gravelly pebbles was a good surface for bare feet next to the pool??!!??) . However, the staff were amazingly helpful, kind, and welcoming. We would return if we were back in Palenque.

Generally OK. Good price/value. We stayed only 1 night. On the good side, the room was simple but with everything we need, clean, with a very good AC that was not making noise so we could put it also during the night. Some points that could be improved: there is no AC in the common areas, especially the stairs, so it is really hot. There is no lift, which was not an issue for me but could be for other people. Breakfast is quite small but enough. The pool is also good, not huge, but nice to spend the end of the afternoon. As many places in Mexico, it is a little noisy, I appreciate my room on the street side to avoid the noise of the pool side.

muy bonito para estancia con la familia

Very nice Muy bonito se esmeran por atender bien a huesped