Vieraskäyttäjä
28. elokuuta 2024
Worst experience ever, besides that nothing on the pictures is what you get, the staff is extremely rude, unpolite and unprofessional. we booked and payed for 6 nights and left after the second night to another hotel without refund off course. on top of complaining and asking to speak with management they were never available and never showed up in order to adress our problems and concerns, upon leaving they accused us of stealing a bathrope and their soap that was never placed in our room in the first place, we proposed them even to check out luggage, they told us they were not allowed to check our luggage and that if we did not pay we had to wait for the police to come and check our luggage, after two and a half hour of waiting and still no police, we decided to leave at that time security became aggressive and ordered us to pay 220000 Shilling or wouldn't let us leave at all, as this was our holidays and we did not want to waste any more precious holloiday time we paid and left. These hotel is the biggest scam and crooks we have vere experienced when travelling. never again that's a promise. Our only fault is that we did not read the reviews prior of booking this hotel, from now on I will always read the reviews.
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