Paihia Beach Resort & Spa Hotel

We stayed here for 4 nights in July 2025. We had rooms 404 and 405 which were studio rooms on the top floor. During our stay there was extremely heavy rain and room 405 which was at the end of the building became quite damp and very musty smelling. We suspect that being on the end of the building it was subject to leaking internally, however there were no obvious leaks, just a wet mouldy smell which was very unpleasant. 404 was absolutely fine. The hotel itself is one of the nicer places to stay in Paihia, but is not what I consider 4 star. The resort itself is quite tired and dated, although it was clean and the views are outstanding especially from the top floor. We had breakfast each morning and dinner one night. The breakfasts were perfectly okay, although not much variety on the menu at all, especially for those wanting a light breakfast option. Dinner was not great. I had the seafood pasta which had prawns and a piece of fish which I suspect was frozen it was so awful. The prawns were nice but the pasta was sweet and not at all an authentic italian dish which I found very disappointing. My husband and son had the slow cooked beef, and while it was much better than the seafood option, was not fall off the bone tender at all, so was also a let down for the price tag. The highlight of this hotel were the staff who were all very nice, polite and keen to please. With a bit of money spent on refurbishing the place and attention to the restaurant offerings, the place would be very good. I hear the spa is excellent but cannot comment on this, as it was booked out during our stay.

The room size was nice. Great location. Disappointed that their check out time was 10:00am and any later was going to be an extra charge. Their excuse was that was a standard time for check out in NZ. Why not be different(and more accommodating) and offer an extra hour if someone asks....it's not like everyone needs it. They can't clean all the rooms at 10:00am. We had driven 11 hours the previous day and wanted to sleep in a bit later. In my opinion it is not smart on their part to lose a future guest(probably won't stay there again) at the simple request of a slightly later check out which 95% do from the many thousands of hotels I have stayed at over the last 50 years.

Stayed on top floor. Great views from height. It's not 5 STAR Some paint needed in some places especially skirting boards. Found a used plaster in bathroom. Housekeeping vacuum sound terrible and in need of an upgrade. Egg Benedict was served with a slightly hot hollandaise, very unexpected Nice 🍸 cocktails🍹 Lovely staff Would recommend getting a bigger room on the lower floor. Ground floor poolside if you like to mingle

Fantastic comfortable and very relaxing with awesome views. Will definitely stay again. Because we went in the winter time the room was very warm with the heat pump positioned above the bed instead of in the lounge room area. We stayed in the superior queen suite and enjoyed every aspect of the room.

As a local we've been coming here for the past 20+ years! Been a great place to get away for a short break - the outdoor hot pools have always been a great drawcard but with this recent, they started pumping cold water through the jets on the outdoor spa at 5pm (could have been a malfunction - didn't ask) and the hot pools had debri, insects and a "film" over them, like the Pools hadn't been cleaned for a while. Not good. Room was tired but clean. Staff were lovely. Checking in? I prefer to have the reception staff check me in rather than having to check myself in using their desktop ipad - I still like the personal service. There's definitely been a change of ownership and it needs upgrading for the price they're asking. BEWARE: What you see in the photos isn't what you get - that main photo is taken some years ago when the pool interiors were a dark shade, they're now light blue. Photo needs updating. Overall, I would stay again but I'd read the reviews to see if there's been any changes. Great staff though.

We had an amazing stay here. The rooms had a beautiful view, the place has amazing staff, the suites are huge. The spa was lovely and hot and it was close to everything, short walk to town and free parking.................................:)