Residence Inn Paducah

Falsely advertising of amenities!!!!! We chose this place to stay based on the extras we expected to have I am disabled with a heart condition and poor lung function. One of the things that appealed was elevators! I had driven to North Carolina for my sons wedding and had to rent a U-Haul truck to pull the car back from Chattanooga after the motor blew on my son's car we were bringing back for him which came to 1400 dollars for 4 days rental. My wife, daughter and myself had slept in the truck the night before so the ideal of a pool, hot tub, sauna private room for myself and my wife and full bed for our daughter sounded great. Upon paying for the room we were then charged another 100 bucks for a deposit I assume which may have not been an issue but I tried to park the truck with car dolly I found the side lot was wher I was sent which the entrance was the exit so had to back truck and car out. Wife returned with the keys for the room and said elevators where being serviced have to use the stairs and all the other things we had booked for was in the process of remodel so the pool, sauna, hot tub none of these were available for use. There of course was a no refund policy so our 200 dollar room was starting to seem like we were overcharged by 250 bucks since we paid 300 for a bed alone and were stuck with it all while seeing other hotels around it cheaper and not under major construction. I would rather spent another night in my 1400 dollar rented U-Haul camper tow truck than here. Lady doing breakfast excellent!

Pool and water issues We had a reservation and check in was fine. Room was clean. On line when I booked the room there was no mention that the pool or that the hot tub was not working. When we checked in there was no mention of this OR that there was no hot water. The issue with the pool and hot tub was disappointing but was going to talk with management the next morning. The next morning getting ready for a shower and the water was Luke warm at best. Got ready and when we checked out my husband stopped by the desk to talk with them as this was very upsetting. We were unable to take showers because of the cold water. Talking with the clerk at the desk she stated “yes we know it’s an issue and are waiting for a part. They should have told you when you checked in.” Nope, it was not mentioned and would not have stayed. Already aggravated about the pool and hot tub but this area is so saturated with hotels we would have stayed at another one.

Won’t start again Not a fan. Second time staying here. The pool wasn’t open. 5 mins from arrival I get a call saying they overbooked and that they could offer me another room somewhere at another hotel. I refused. They eventually gave us the room I originally booked several months ahead and the room was missing a lot. No coffee maker, broken dishes, no soap, no toilet paper except for the one on the roll that was almost gone, so much other stuff. The front desk and dining staff were very nice but the hotel is starting to become run down and outdated. I’ll stay elsewhere in the future when I travel through Paducah.