Hotel Volta

On 9/24/24, our cousin and his wife checked us into two pre-booked rooms at this hotel after a long day drive from Salzburg, Austria and several hours touring Venice. The young man at the desk was helpful and friendly. When we got to our rooms we were very happy with cleanliness and arrangements however the rooms were a bit warm. We attempted to turn on the HVAC unit but couldn’t figure out how to get it to work as it would turn off immediately as it started. As we were leaving the hotel to go get some dinner we mentioned this to the desk clerk. The desk clerk explained he did not know why it wasn’t working but that his “Boss” was onsite and he would call him. A man appeared promptly and stated “Do I look like the Boss?” We all assumed he was just making funny conversation and explained that our rooms were too warm and we couldn’t get the HVAC to work. This man stated “you don’t need to turn the air on. The temperature is perfectly comfortable. Did you just come here to push some buttons?” We all were shocked he was so rude and he kept arguing that it was going to get cooler tonight and we would not need the air conditioning on. None of us had ever experienced this type of rude customer service at a hotel before. We decided that we didn’t want to subject ourselves to more of his sarcasm so we walked outside to go to dinner and he followed us outside saying “if you want me to turn it on I will but you don’t need it. If you don’t like it here you can write a review.” Wow! We couldn’t believe that he continued to be rude and he said to my husband…”Look at this guy, he looks so mad. Smile…smile.” My husband started walking down the street to get away and I was still on the front steps of the hotel with this guy. I told him “Okay, no problem, if you’re not going to turn it on then that’s that.” We all then walked to a restaurant in town for dinner. When we returned to the hotel our rooms were still overly warm. We opened the windows and turned on the overhead fan to move the air around. We were still uncomfortable and did not sleep well. When we went down for breakfast this man was at the front desk and asked “How was it?” My cousin did not want to argue with this guy anymore and just said “it was okay.” The lady at the front desk was helpful and kind. I think she was the owner but we were not sure and did not want to bother since we were leaving shortly. I can honestly say I will never return to this hotel and hope readers of this review will avoid booking rooms here. This encounter left such a bad impression.

Sconsiglio vivamente di alloggiare qui. Ho alloggiato per lavoro. Letto vecchio e scomodo, stanza piena di polvere e ragnatele. Durante la notte una coppia della camera accanto ha creato problemi tanto da dover chiamare la polizia e, malgrado l'intervento, una volta che gli ufficiali se ne sono andati, hanno continuato a fare rumore. In tal senso non hanno aiutato le pareti sottili che dividevano le stanze, per cui si sentivano distintamente le voci di un dialogo non animato. Ho passato la notte in bianco. Ma la cosa più grave di tutte è il fatto che la struttura non fornisca un numero di cellulare da chiamare in caso di problemi. Avrei chiesto di farmi spostare di camera. Meglio scegliere un' altra struttura dove alloggiare.

Hotel adatto a chi si accontenta. Pochi parcheggio vicino all'hotel (per arrivarci ora c'è 1 divieto tranne per frontisti ma alla fine pare che si possa passare). Poi hotel datato e che necessita di manutenzione (problemi con lo scarico del WC...) e colazione poco assortita e non buonissima. Posizione distante dal centro e a 15 min dal teatro Geox