Mercure Oxford Eastgate Hotel arvostelua

Good services.

Lovely hotel, located around 10 mins walk from the Westgate Shoping Centre. Room is clean and spacious. Breakfast is lovely as well. Recommended to stay.

沒有拖鞋沒有空調房間與圖片不符吹風機有頭髮絲牙刷杯沒有清潔乾淨

This hotel is just next to the Queen's Lane bus stop. Oxford Tube, and the mega bus stop there. Therefore it is very convenient to go out and into Oxford. It is close to the University as well. The only inconvenience is that there are steps everywhere, from the entrance to the reception, and to my room. This probably a general problem with old buildings in UK. Otherwise no other complains about the service. The bedding are very conformable - this is definitely a highlight.

Reasonable price for the room at rxcellent location, only the problem with a long waiting of service the breakfast. It's little bit overpriced in compare with other places at the street. Poor choice of coffee drinks

非常差 沒有電梯 自己提上去 窄窄樓梯

Pretty classic style hotel next to my favorite coffee place in Oxford, I liked everything, thank you!

We had a fantastic time! Hotel is in great location, everyone was super friendly and really nicely designed.

酒店位置很好 服務佳

非常老的建築，全樓無電梯！需要行李搬運服務前台明明有人但不接電話。房間內灰塵多，衞生條件不好。空調開關不靈，噪音吵。除了地理位置有優勢，其他真的無可取之處

My stay is horrible. We arrived at the hotel at 11am and they told us the room is only ready after 2:30pm which makes sense. We returned to the hotel at 2:30pm and checked in. The room is located at third floor which the elevator could only reach second floor and we needed to carry all the luggages to took the staircases to the room. The room is so small and dirty, and we realised the AC doesn’t work, so we called the reception and they told us that the AC went down but they didn’t tell us when we arrived at 11am, that’s really unreasonable. If you opened the window it’s so noisy outside, we are here for our friend’s wedding but the room just couldn’t fit anything or provides enough space for changing. With this bad condition, we decided to switch to another hotel, asked for refund but they didn’t allow. I wouldn’t recommended anyone to stay here.

第二次入住酒店了，這次酒店升級了前台，也給我升級了房間，還是很喜歡這裏的氛圍，絕佳的地理位置，安靜的環境，優雅的服務，設施有些地方需要升級，特別是空調和床品，整體上説還是值得入住的。酒店提供礦泉水，可樂的飲料。拖鞋可以向前台要。

The location of the hotel is very central. The staff were friendly and generally helpful. The issues were that the air conditioning system was not good and the room was quite warm at times (summer). Also, access to the hotel was by a very short but steep set of stairs, so carrying large, heavy bags was challenging and clearly nt suitable for wheelchair access.

設施老舊，很一般