Mercure Oxford Eastgate Hotel

This hotel is just next to the Queen's Lane bus stop. Oxford Tube, and the mega bus stop there. Therefore it is very convenient to go out and into Oxford. It is close to the University as well. The only inconvenience is that there are steps everywhere, from the entrance to the reception, and to my room. This probably a general problem with old buildings in UK. Otherwise no other complains about the service. The bedding are very conformable - this is definitely a highlight.

We had a fantastic time! Hotel is in great location, everyone was super friendly and really nicely designed.

My stay is horrible. We arrived at the hotel at 11am and they told us the room is only ready after 2:30pm which makes sense. We returned to the hotel at 2:30pm and checked in. The room is located at third floor which the elevator could only reach second floor and we needed to carry all the luggages to took the staircases to the room. The room is so small and dirty, and we realised the AC doesn’t work, so we called the reception and they told us that the AC went down but they didn’t tell us when we arrived at 11am, that’s really unreasonable. If you opened the window it’s so noisy outside, we are here for our friend’s wedding but the room just couldn’t fit anything or provides enough space for changing. With this bad condition, we decided to switch to another hotel, asked for refund but they didn’t allow. I wouldn’t recommended anyone to stay here.