Museum Residence Oxford

Aggressive and appalling service. No contact in case of emergency at night. I mistakenly entered the wrong room on arrival. The PIN code sent to me opened the door so I was unaware of the problem until I tried to return late at night. At that point I was unable to regain access to my room and my belongings. The landline number provided was out of service; the email address provided in the hotel itself is not valid; the online chat function also does not work. Thankfully my old college was nearby and they kindly gave me a room. When I finally made contact with a real person ( the cleaner at 10am) I was let in - but then subject to accusations of lying and cheating by the hotel manager. I appreciate that the initial mistake was mine - but the system let me in to the room so I had no idea that a mistake had been made. No-one, especially a solo woman should be in a position where they are left homeless for the night. There should always be an emergency contact available. What would have happened if I had been attacked by another guest? Or followed in through the door in the alleyway? The website says there is a friendly welcome. There is not.

Disappointed Very disappointed. Hotel had recently changed hands but not communicated that to guests who had already booked. Had to chase for the entrance code which was supposed to have been provided 72 hours prior. New management were inept sent me the booking details, card details and phone number of another persons booking. I’d paid for breakfast for the two of us. The photos still show a lovely spread of pastries etc but there was nothing. Fine if the new owners don’t want to offer breakfast but you need to at least tell guests who have booked and paid a premium in this premise. Room was fine, comfy bed but outside noise from taxi rank was disturbing. I would not book again or recommend to anyone. Wished I’d stayed out of town instead. Communal areas very unwelcoming, stained carpet, dodgy alleyway. Not at all like the photos!

Not having a hotel staff seemed a bit odd, we managed but could have used some help

Avoid Avoid Avoid Despite having 'Hotel' in the name, this is not a hotel. It's more of an airbnb set up, you will not check in with anyone and there is no service or breakfast set up. If you have an issue you can't just pop to the lobby. Unfortunately, we forgot to look at the reviews before staying (big mistake) if we had we would have chosen somewhere else, I can back up the reviews - terrible experience, overpriced, AVOID. The only good thing is the central location. Our windowless r̶o̶o̶m̶ cell wasn't particularly clean, we suspected the towels were not fresh, the packaged milk was partly open and off (so we couldn't even make a cup of tea!). The decor is tacky and the finish is terrible. It's located above a pub so noise was an issue, even with the windows closed. Despite coming to Oxford for a well needed break we left like zombies having both had a terrible, sleepless night. The code for the entrance door is sent via text, this is how you access the room. The way the code for the front door and to the room is, I strongly suspect there is a security issue. For instance, we could access another part of the hotel (we went through the wrong door). For the price, we were expecting an actual hotel. Do not stay here unless you want a substandard experience.

Perfect location Great stay. Perfect location to get to the local attractions. Beautifully decorated in keeping with the history of the building.

Comfy and quiet This hotel isn’t like a traditional hotel, it has no front desk and everything automated. We were able to get a quick response when we had trouble with the blind in our room and the room was nice, comfy bed and pillows. It’s in a great location for walking around Oxford!