Vieraskäyttäjä
1. heinäkuuta 2024
With a sad heart, I regret that this review is needed. We first experienced the inn during Dec. 2021 soon after it had been purchased by the Popes. We were delighted to find the inn and Oxford as a restful alternative to St. Michaels. As we, in SC, historically described Pawleys Island as "elegantly shabby" (a compliment) so too was the inn. As residents of an old house we are accustomed to and adore architectural creaks and cracks. Unfortunately, we cannot say the same about our recent stay. Although the room rates are in line with other lodging, the housekeeping was not. Unmade beds, trash not emptied, dirty glasses not removed, no replacement supplies, i.e. coffee cups for the next morning. Although, we had hoped to discuss our concerns with the proprietors before departure, they were very busy preparing and serving breakfast. Instead an extensive letter was sent as an email attachment. Sadly, after 10 days neither an acknowledgement of receipt nor a response have been provided. This is such a disappointment and unfortunate demonstration of poor customer service, that we will not be returning or recommending the inn. We were very glad to learn they had survived 2.5 years of operation and hope they will continue but it will be without us.
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