Home2 Suites by Hilton Oxford

I stayed at Home2 Hilton at Oxford Alabama , for 6 days. I was charged close to 150 per night. and They never cleaned the room or even ask for the room to be cleaned. Never changed the bed sheets and the Representative at desk was very unprofessional, roude, and never says good morning or good evening -- no grating to the customers. When I complained about it then he became hostile ( name of desk clerk - Drew ) and when I asked to speak to the manager , he said he will not call manager or He/She is not available. Then he threatened me, he will call police and he did call police. Finally I got the manager name and phone number Amber Montgomery ( 205 -753-9581) and left voice and text message -- never got the reply . VERY BAD MANNERS AND VERY BAD HOSPITALITY ... DON'T GO/STAY THERE. DILIP

A Mix This hotel was a mixed bag. Staff was friendly and evening staff was especially engaged. There apparently were computer problems and our room was assigned to someone else before we even checked out. The room was spacious and the kitchen, dishes, etc. nice. The room was reasonably clean but definitely not spotless. The breakfast sounded good but though I arrived 10 minutes before they closed there was not much other than oranges and bread left to eat.

Love the Peloton bike there, one of the reason choose this hotel.

There was a bad odor throughout the building and room. When I asked about it at the front desk the clerk stated “ you kind of get used to it”.

Staff is exceptional and go above and beyond for their guests.

It was nice and quite, clean and convenient