Courtyard Anniston Oxford

We are guest of Harley Davidson. We have not stayed here before. Checked in and soon found out the room did not have hot water. So we were given another room, and told to let it run 10-15 minutes because they have new hot water heaters. 20 minutes later no water at all. We called the desk and they said they would send someone up to the room. Soon after the water completely stopped running. No one ever came to room. So we went to front desk and it seemed they didn’t know there was an issue at all and gave us some nonsense responses. Then we requested to speak to a manager and he was not on site. He refused to issue us a refund and didn’t attempt to offer solutions. It was apparent they knew they had issue and didn’t inform us when we checked in. Manager Trent Wyatt does not represent Marriott properties well. When you don’t tell us there is an issue and you take our money that is a thief. Very disappointed and moved all our business to Hilton.

This property was fine. I have no complaints. Average. Great location.

Stayed here because of indoor pool. Was told pool was open till 10pm. Went to go down to the pool after checking in around 7:30 and pool had sign saying it was closed for maintenance. Just would have been nice if we had known before hand. Other than that the stay was great. Clean room, very comfortable and quiet.

Room 305 The bed was broken and they were blood on it and a big old huge pee stain.They are suppose to give a us a free room …. When this happens we will give another review

Good experience

Check in staff was very friendly!