The Mortimer Arms

Do not recommend this hotel at all. Advertised as family/event hotel as quoted a number of times from management 🙄located next to pepper pig world , this really needs to be reconsidered....... Stay cut short due to a wedding in hotel, poor organisation, our room was vibrating, located right next to wedding . Management was absolutely rude, dismissed request for a refund due to t &c's and showed absolute no empathy for our family and our daughters birthday cut short. Over all ..... Over priced and NOT FAMILY HOTEL..... Management to be reconsidered or possible further customer care training .

One night stay for a family of 3. Two adults and 6 year old. We chose the hotel with it being in such close proximity to Paulton’s Park. I have to say it was fine but definitely not worth the price. On arrival they had to check our room was ready, despite us not arriving until almost 6pm! We asked for a table in the restaurant for about 7/7.30pm and were told they were fully booked and couldn’t seat us. However, when I booked the room and asked if I should book a table in the restaurant I was told “you should be fine”. So we ended up being seated in the bar. The food was ok. We all shared a starter of nachos. My husband had a burger, I had a roast and my daughter had the chicken goujons and a drink each and it was just shy of £90! A very expensive pub meal. The room wasn’t cleaned properly. Someone had left false eyelashes stuck to the window sill. The room was tired and in need of a fresh coat of paint. The grout in the bathroom was discoloured. The door handles needed tightening as they were all loose. We were charged £25 for them to set up the sofa bed that was already in the room. I have never been charged for a small child and we go away often. The entrance to the shower was absolutely tiny. Even my 6 year old had to turn sideways to get in. No way would a pregnant woman be able to get in there! The breakfast was very nice. Husband and I had a full English and they kindly accommodated my daughter. All she wanted was sausages and hash browns. I did want the eggs Benedict but was informed on arrival there was no hollandaise sauce or smoked salmon. The room alone cost £146 and it was definitely not value for money and I wouldn’t stay again. But it is so close to Paulton’s Park so that is a major plus. It’s a 2 minute drive and even walking distance.

On our arrival the lady behind the bar was very welcoming and informative showing us to our room and describing the dining arrangements etc. We ate in the restaurant on the first evening and the food was very good. On returning to our room there was a constant rumbling noice coming from the boiler in the next room which made it necessary for us to have to change rooms. On evening 2 we had booked in to the restaurant for our evening meal to be informed that the restaurant was being used for aprivate function and we would have to eat in the public bar. The private function only used 1 of the restaurant rooms and we therefore could have dined away from the public bar. The place is in need of some attention the bar area requires refurbishment and the furniture is old and grubby. We won't be visiting again until the refurbishment is carried out.

The bed was very bumpy …. Poor quality and the kids bed also was not suitable. The was a lot of ants coming into the room from a whole in the bathroom wall . Not much variety with regards to meals. The ladies assisting were very pleasant and helpful though.

Stayed just 1 night with our 2 dogs. Excellent food, good choice on the menu and all reasonably priced. Recommend the steak and ale pie, and the spaghetti meatballs. Desserts we had cheescake and sticky toffee pudding. Breakfast included in the price and good choice of hot food and continental. Salmon and scrambled eggs, and advocado on toast with poached eggs both were excellent and good portions. Compliments to the chef/ chefs. The hotel is in a good location, nice beer garden and rooms are clean. Friendly staff. Great stay thankyou. Would recommend, good value and meals excellent for the price.

My family and I had a wonderful Birthday lunch here. The staff were very attentive and helpful and the restaurant was clean and comfortable. The star of the show was the food! Great choice for Vegetarians...there 2 in our party....and plenty of choices for the others. Delivered quickly to the table hot and in my case with the amazing fajitas....sizzling! All the meals were exceptional! We were trying the Mortimer Arms for the first time but we will certainly be back and will be recommending to others. Definitely one to try!

Arrived at 12:30, food arrived at 14:00. Not impressed. Service very poor , they were not very busy. Customers waiting at bar for long time with no service. Now the food, 2 returned as cold in centre, returned after a blast in microwave. Vegetables were a mix cooked sliced carrot, peas, leak slices(I think) and some mangetout that had been shown hot water only. You had a choice of chips or chips unless you had one of the mains that included mash(2). One of us had the curry that wasn't that special, but asked as there was onion bhajis as a starter, could he one and be charged extra. No you must have the complete starter. Great customer service.

Rude beyond belief! Rude receptionist, rude bar maid no service. Absolutely shocking to be honest, came here for my partners birthday horrible service if it could be ever called that. Don’t recommend on any level

I don't typically write reviews, however, I believe when a company go above and beyond, they should be recognised. I stayed here with my 2-year-old and my husband for a visit to Peppa Pig World from the 3rd to the 4th of September for her birthday. When going on to Peppa Pigs world website and looking at their deals on 2-day breaks which come with hotels you will soon realise the cost to do it through them is very expensive when you see the hotels on offer. Some our miles away from the park and aren't good hotels to stay at with young children. I decided to do it all myself using their 30% discount if you were to purchase 2-day tickets through them and then pay the hotel directly. Mortimer Arms is amazing they are on the site of Peppa Pig World just at the entrance to the park. It is so close you could leave your car in the car park and walk there. I was unfortunate to have issues that may have stopped us from being able to take our daughter for 2 days however they were so accommodating that they helped me make it work so it was still possible to give my daughter the birthday I so desperately wanted to give her. This is what has made me write the reviews as so many hotels nowadays just think about bottom lines and how to make the most money out of customers whereas The Mortimer thinks about the customer and how they can make them happy which in the long run can make far more money for them due to their fantastic and kind nature. We stayed in room 10 which is perfect for those coming with a child or two children and one baby for example. This is due to having a small living room with a pull-out bed and the space big enough in the bedroom to have a cot or possibly a blow-up single mattress for another child. They had a cot ready for us in the room when we got there, and the room was spotless. Yes, it was hot that night due to the weather being 25 degrees however there were 2 large fans in the room and we kept the windows open until we went to sleep which we weren’t bothered by as the hotel can't control the heat but they can make sure they give us everything we need to keep cool which they did without us asking. It had tea and coffee-making facilities and two TVs with Freeview. the bathroom was spotless and came with a lovely walk-in shower lovely shower gel etc. Check-out was a 11 a.m. which was perfect as the park opens at 10 a.m.. breakfast was available until 9:30 a.m. and was also lovely. My husband and I had full English which may I add Their scrambled eggs are amazing and my daughter had scrambled eggs and baked beans plus yoghurts, fruit, toast and pastries and she also had an option for cereal too if we wanted it plus fresh juice jugs. I gave them a cupcake in the morning and asked if they wouldn't mind putting 2 candies in it so we could sing her happy birthday which they were happy too. The lovely waitress then sat down to talk to her and even offered to help feed her as my daughter does like that sometimes offering us the chance to eat