Fantastic in every manner
The hotel personnel were the most friendly and professional staff that I have had the privilege to be a beneficiary of their services. So prompt, attentive and ready to go the extra mile.
I defitin recommend this Hotel and I will definitely go back. The room was clean and fresh and the area surrounded by trees. Their swimming pool and courtyard was superb.
The security was top notch. I can't wait to be back.
Thank you so much for your remarkable hospitality!
Käännä
Majoituspaikan vastaus: Dear Partner,Thank you for your experience following your stay in our hotel. Looking forward to welcoming you at Sopatel Silmandé
Ronen
Majoittunut 1. 2025
Liikematkustajat
4.0/5
Erittäin hyvä
Lähetetty 4.2.2025
Fills remote
The only downside of the hotel is that it feels somewhat enclosed, as it's surrounded by walls and fences. Additionally, it's located on a highway with limited amenities nearby, making it less convenient if you're not traveling by car.
Käännä
Majoituspaikan vastaus: Dear Partner,Thank you for your comment about our hotel. Looking forward to welcoming you very soon at Sopatel Silmande
Vieraskäyttäjä
Majoittunut 12. 2024
Muu
3.0/5
Lähetetty 20.1.2025
The hotel is modern and fresh. My shower overflowed since the drain was clogged. My luggage was wet. No one seemed to care. They switched my room, but that was it. The new room was fine. The service is just horrible, but there are limited options so I recommend it.
Käännä
Mariam
Majoittunut 9. 2024
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 21.10.2024
Heel leuk hotel
Käännä
alain jean
Majoittunut 11. 2024
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 11.12.2024
Superbe
Très agréable personnel magnifique
Käännä
Majoituspaikan vastaus: Cher Partenaire,Merci pour le retour. Au plaisir de vous accueillir très prochainement à Sopatel Silmandé!
Mariam
Majoittunut 9. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 21.10.2024
Leuk
Käännä
Nicolas
Majoittunut 6. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 8.7.2023
Satisfaction
Ce fut un court séjour et très intense mais tout s’est bien passé dans l’ensemble.
Personnel agréable et serviable, petits déjeuner équilibré… Mais c’est surtout la sécurité qui est bien respecté.
Käännä
Mohamed Riadh
Majoittunut 9. 2023
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 2.10.2023
Sublime
Magnifique Hotel, chambres rénovées,personnels très accueillants.
Käännä
Joseph
Majoittunut 3. 2024
Muu
1.0/5
Lähetetty 6.4.2024
Be careful! They are crooks
These guys are crooks! The pool was beautiful and the pizza was good. Not much else to say about them.. The newly renovated rooms appear nice but the Air Conditioner does not work.... with it on full blast the room stayed at 28°C and sounded like a car in the room (video - turn sound on!), i called for help many times and they finally sent in a technician who made it worse. After this, I called repeatedly for an update and they said they were working on it! I had translator who negotiated a room change which they were not keen on offering. Then the wifi didn’t work for 2 days and they kept telling me they were working on it.. then they told me they were running routing maintenance and knew it wasn’t working. They simply just lied. I documented all my interactions and emailed the manager who didn’t care. I asked for a reply to my complaint email (which they translated to French and printed, I witnessed all staff laughing about it) by the manager before settling the final bill (taxes only - room prepaid), the manager called security who came with their machine guns to intimidate me to pay and get me off the property. Be warned.
Käännä
Majoituspaikan vastaus: Dear Mr CATT,Following your email, we will like to thank you. We take note for all your complains and we are sorry. Please note, for ******* booking, the guests have to pay the extras (Touristic and communal taxes, etc..). For the wifi, Every is know ok. Thank you again for your interest at Sopatel Silmande. It will be a real pleasure to receive you in our hotel for your next stay!Best regards!
Leby
Majoittunut 12. 2023
Muu
4.0/5
Erittäin hyvä
Lähetetty 14.1.2024
Very nice hotel. It was clean and the room with spacious with a nice view on the nearby river.
Käännä
Majoituspaikan vastaus: Dear Partner,Thank you for choosing Sopatel Silmande ffor your stay!Thank you for your appreciation.We remain at your disposal!
Marc
Majoittunut 5. 2023
Liikematkustajat
2.0/5
Lähetetty 15.6.2023
Un des intérêts de l’hôtel est leur belle piscine mais le bar et le restaurant de la piscine restent fermés. Seules quelques tables extérieures sont disponibles pour dîner. Tables par ailleurs sur un passage, en bas des escaliers d’accès à la piscine.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2023
Muu
3.0/5
Lähetetty 12.2.2023
Nice property but the beds are super hard (and made my hips hurt). I asked the receptionist about this and he said all beds are equally hard. Also, the pool was empty of water so it could not be used.
Käännä
marjorie
Majoittunut 8. 2022
Liikematkustajat
1.0/5
Lähetetty 5.9.2022
we had to leave this property - it was filled with mild dew and smoke