Le Petit Chateau & William de Percy

Just spent two nights there for my son's wedding, what a fabulous chic place. All the staff we encountered were very friendly and helpful. Excellent hot food served at all meals we had including the breakfasts. Bathroom in our room (23) was unbelievably hot with a fabulous rain shower. Not cheap but worth every penny, 5*

I have been to this restaurant maybe six times in the last 10 to 12 weeks. A fabulous Sunday lunch and normally fabulous service. Last Sunday unfortunately was one of the worst levels of service I’ve ever experienced in perhaps 10 years. The main lowlights being 20 minutes before they brought our drinks, which we got up to finally get at the bar. Nobody caring about the tables. A large post-wedding table next to us clearly upset with standards. No check to ask if we needed more drinks, and despite promises, no bill at the end. In the end we got up and had to wait at the bar to pay. Even when told the service was poor, they couldn’t give a stuff. Staff just chatting at the bar rather than bothering to actually do their job. This totally down to the manager and he wasn’t managing at all. Very sad considering there were about 4 tables in the restaurant. Clearly there are too many customers about these days and they don’t need to bother. The date of the visit was 26/01. I’ll leave a 5 star review for the other times as well, but on the basis we drive an hour each way to eat here, I don’t think we’ll bother again, or continue to recommend.

Will definitely stay again Beautiful boutique hotel. Wonderful staff. Excellent restaurant.

We loved our stay, the room was lovely and there was nice touches such as the chocolate and nice coffee. We enjoyed our breakfast in the morning. The only down side is the evening meal and drinks are on the pricey side, £13 for a double gin and lemonade (I am aware there is not much competition in otterburn). The meal was nice though and the staff were so lovely and accomodating :).

Nice Romantic Getaway Lovely romantic night away. Quirky little room with wooden beams and a chandelier. Lovely comfy bed and a great choice of hot drinks. Best bit was the ensuite bathroom with a large walk in shower and a roll top metal bath! Garden is lovely, restaurant is nice and staff are very professional. Recommended

Romantic getaway Lovely kind friendly staff. Excellent Sunday lunch