Tokachigawa Moor Onsen Seijyakubow

房間非常大氣，日式旅館的服務非常到位，温泉是在日本體驗過最好的，帶絲滑感的温泉

I have stayed at over 50 onsen resorts in the past, and unfortunately, this was the most disappointing experience I've encountered across Japan, especially considering the subpar dinner included. The resort certainly impresses with its facilities (rooms and onsen) and the price tag suggests a premium offering. However, the service aspect, particularly in the restaurant (staff demeanor, food quality, and overall service) was severely lacking. Regrettably, I made the decision to extend my stay by one night before checking in, a decision I immediately regretted after my first dinner at their restaurant. Both the quality and quantity of the food were inadequate. Issues began at check-in. Although the hotel's website advertised that direct bookings allowed for a late checkout at noon, the check-in staff insisted on an 11 AM checkout. It was only after showing email proof that they reluctantly agreed to extend it to noon, which felt rather dishonest. The spa staff were overly aggressive with sales tactics right after photocopying my passport, pushing for a massage/spa package. Despite declining politely, I was repeatedly asked to reconsider for the following day. Such pushy sales tactics are unbecoming of a reputed onsen hotel. The first night's dinner was a disaster, with food quality comparable to that of a convenience store, including the dessert. I requested an upgraded dinner for the following night, which they agreed to, but at a significantly higher price than listed on their website. Although the food quality on the second night met the standards of an onsen hotel, the dishonesty continued. Despite paying for an upgraded menu that was supposed to include crab and a different main course, the crab was absent from the menu. It was only after I inquired that they admitted to forgetting to print it. Breakfast the next morning was also unremarkable. I made a specific request, in both English and Japanese, to have dessert served with tea so I could return to my room for another onsen session. Despite my clear instructions, the dessert and tea never arrived, and when I inquired, the staff claimed they were waiting for further instructions from me. Overall, this experience was not worth the high price tag. The restaurant staff were unprofessional, with poor communication among them, which meant my requests were not relayed properly. I cannot recommend this hotel based on my experience.

가이세키가 훌륭합니다. 룸 컨디션 노천탕 전부 잘 관리되고 료칸 서비스도 훌륭합니다. 이 지역 최고 선택인것 같습니다.

設施環境很好，服務一流，食物水準超好，很好住宿體驗

下次還會再來

無可挑剔的酒店…環境服務餐飲都全滿分的住宿體驗！從一進門就感受到服務的真誠和態度。温泉非常舒服，泡完之後皮膚都滑滑的…重點一提是他們家的SPA…手法非常好！！！下次一定會再來！