Lake Vyrnwy Hotel & Spa

We arrived for a long weekend business trip on a Thursday afternoon. Place and the gardens are beautiful and scenic however the décor is somewhat tired. It happened to be a very hot weekend and room was too warm in the evening despite open door. A fan could have helped (rooms are not air-conditioned) We decided to stay on bed and breakfast basis. On the second day, we were seated at 9am for breakfast and orders were taken. No tea arrived except a standard tray with toast and jams etc. Even at 10am, the main breakfast had not arrived despite numerous queries to restaurant staff. Just after 10m, a "Full Welsh" was served what looked like leftover food on a plate and no egg!. No apologies, nor remediation attempt by any staff on duty. We decided to leave the restaurant and complained to the manager that did not seem to go anywhere, So we skipped the next day breakfast and left the hotel. Staff do not appear to understand customer service nor trained in hospitality. Sadly the hotel lost two potential returning customers and their families.

We booked a week here for a holiday. We were not disappointed. Our room was far better than we expected. Huge big double bed, which over looked the lake, and this was stunning. We woke up every morning to the view of the lake and never got tired of looking at it. We had a lovely bathroom with shower and a bath, bath robes and beautiful white fluffy towels. We opted for breakfast to be added in, and again we were not disappointed. As standard when you go for breakfast they bring you a "breakfast tray" which consists of 2 pieces of toast, with butters, and 2 pots of jam/marmalade, 2 croissants, 2 jars of mixed fresh fruit, 2 glasses of orange juice, and your choice of tea, coffee, or any other beverage you like including herbal teas. They then come back and take your order for breakfast! Lovely selection to choose from. The rooms were clean, bright and airy, plenty of space. We had a kettle with a selection of teas, herbal teas, coffees including decaf, and coffee bags for a cafetiere and luxury hot chocolate. You can choose to have a tray in your room if you wish. They also leave you with 2 bottles of water and 2 biscuits. The cleaning ladies knocked everyday to see if we needed anything, and to top anything up we needed. The staff are very polite and can't do enough for you. There is a Spa onsite and a Tavern to pop in and have a drink if you wish. They also have a clay pigeon shooting ground if that's your thing! I can't rate this place enough, we are coming back again for sure. Feel completed rested and so glad we came here.

Great dinner

We stay here at every opportunity we can. My Happy Place. Staff, food and rooms are perfect. Always smiling and have a chat. The view is fabulous and the breakfasts are amazing. The View is just outstanding. We've been coming here now for a few years at any opportunity. We love it so much . We definitely recommend. Lake views from the room are gorgeous ... Just sit out on a clear night and look up :-)

Lovely Spa package experience! Warm greeting arriving at the Spa reception & had a tour of the facilities. The Spa although small was perfectly formed & had great facilities which were all working (which was great to see as often at least one thing is out of order whenever I use a spa do this was a real bonus!) The view from the spa suite is nothing short of breathtaking across the lake! We enjoyed a 2hr spa journey there including jacuzzi, steam room, sauna & terrarium with heated beds. The spa massages were really good and much appreciated by myself & my husband. Much thanks to both therapists as we both enjoyed the treatments. The afternoon experience got even better ending with a wonderful afternoon tea in the main restaurant with a window seat again to admire that view. The Staff in general were extremely attentive & knowledgeable on the various teas available and had noted down my food allergy which was great to see. The food was tasty and varied and when we couldn’t eat the beautiful cake selection we were kindly given a box to take them home The only minor constructive criticism I have it that there were some minor refurbishment needs which wouldn’t be costly but would make the experience 5 stars…. The steps up to the jacuzzi looked like they needed a really good scrub as they were looking a bit shabby and in the women’s changing room the kickboard at the bottom of the sinks were all chipped and worn; they simply needed replacing which would enhance the changing area. It was these sort of things which smacked of the lack of care which you would expect in a 4 star hotel.

Unbelievable scenery! Hotel is gorgeous, yes a little outdated but really brings character to it. We stayed in a garden view and the room was massive, massive bed & private balcony. Super quiet rooms where we didn’t hear a peep from anyone else. We had both breakfast & dinner, waiters/waitresses were polite, quick and brilliant at their jobs. Only downside was that Food did take 1.5hours to come to the table after ordering. Did have a word with front desk who just stated they were busy even though we were surrounded by empty tables. Food was excellent both at dinner and breakfast!! So good. Spent some time in the thermal suite and it was also really good. Paid £15 each for entry and just chilled on a quiet Sunday morning whilst everyone else was in bed! Will happily stay again, but next time book for 2 nights in a lake view!