Imperial Hotel Ostrava arvostelua

Majoituspaikan vastaus: Dear Mr. Tsung-Yu,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. Please accept my personal apology for the short blackout during your stay. I am really happy our breakfast made your day and I will share your wonderful comment with all my team. I look forward to welcome you back soon.With best regardsMarie PavelkovaOperations Manager

Majoituspaikan vastaus: Liebe Caroline,vielen Dank für die gute Bewertung, die Sie unserem Hotel Imperial gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Michael SeifertCluster General Manager

Majoituspaikan vastaus: Kära Bastian,tack för att du tog dig tid att dela med dig av din upplevelse med tjänsterna på Imperial Hotel Ostrava. Jag är verkligen ledsen för eventuella besvär i samband med återuppbyggnaden av lobbyn. Jag tror att du gillade din vistelse och jag ser fram emot att välkomna dig tillbaka snart.Med vänliga hälsningarMichael SeifertCluster General Manager

Majoituspaikan vastaus: Dear Anneli,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I do believe you enjoyed your stay with us and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

Majoituspaikan vastaus: Dear Guest,thank you for choosing Imperial Hotel during your trip to Ostrava and thank you also for the time you spent to share with us your feedback. I do believe you enjoyed your stay with us and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

Majoituspaikan vastaus: Dear David,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really happy you enjoyed your stay and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

Majoituspaikan vastaus: Dear Milan,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really sorry we did not fully meet your expectation. I believe that you still enjoyed your stay with us and I look forward to your future visit.With best regardsMichael SeifertCluster General Manager

Majoituspaikan vastaus: Monsieur Gregory,merci d'avoir choisi Imperial Hôtel pour votre séjour. Il est toujours agréable de lire des commentaires positifs que le vôtre. Dans l'attente de votre prochaine visite.Avec mes meilleures salutationsMichael SeifertCluster General Manager

Majoituspaikan vastaus: Dear Mr. Hyder, thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am truly sorry that we did not fully meet your expectations. Information about the renovation of the hotel reception is visibly displayed on the hotel website. We are aware that this non-standard situation can be inconvenient for guests, so everyone received a voucher for a free drink during their stay. We did our best to keep guests as little restricted as possible - the temporary reception is structurally separated from the reconstruction site, the access to the hotel is clearly marked. There was a change of entrance through the hotel garage during your stay and all guests were informed of this via a leaflet in the room and again the route was visibly marked. I am sincerely sorry that you did not receive this information due to your absence. I am sure that my colleague at the reception did her best to solve the whole matter with an apology and a personal gift. I am very sorry that this whole situation negatively affected the perception of all hotel services and your impression of your stay. I look forward to your next visit and I am sure that everything will be in perfect order. With best regards Michael Seifert Cluster General Manager

Majoituspaikan vastaus: Dear Peter,thank you for the time you spent to share with us your experience with the services of the Imperial Hotel Ostrava. I am really happy you enjoyed your stay and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager