Lysebu Hotel

火車沒通，衹得轉乘接駁公交。山上風景優美。第二天走下來到城裡，一路景色也不錯。

My sister and I booked a wellness weekend package to celebrate her birthday. The hotel promised a relaxing retreat with early check-in at 12 PM. Unfortunately, upon arrival, our rooms weren't ready as stated. Despite the friendly apologies from the receptionist, we waited nearly 50 minutes. The rooms were decent, but the 'Combination Package with Skincare Products' was a major letdown. It advertised full-size skincare products, yet we received mini hotel-sized shampoos and lotions. When I asked for an additional set, I was told it wasn't possible. The spa facilities consisted of a swimming pool and sauna, with only two loungers for four people, forcing us to share. The ambiance was nothing like the advertised photos, lacking candles and floral arrangements, replaced by harsh, blinking spotlights. The bathroom floor was flooded, and cleanliness was subpar. Our disappointment continued at dinner. Despite booking a table for 7 PM, we were told it wasn't ready and asked to wait in overcrowded common areas due to a concurrent event. After 40 minutes of waiting, we inquired about the included aperitif, which never arrived. Eventually seated, the service was slow and disorganized. The fixed three course menu didn't accommodate dietary restrictions properly, and we had to insist on substitutions. Overall, the experience fell short of expectations. For the price paid, the service and amenities were inadequate. I left feeling disappointed, especially since celebrating my sister's birthday meant so much to us. We understand that the main reason for our bad experience was that the hotel had several other big parties and therefore they were understaffed (which the personell on several ocations used as an excuse for not being able to provide us with services). However, we do not believe that we this is an excuse or that we should pay for it. After the trip i contacted the hotel to let them know about our experience and to request some sort of compensation. This was a month ago, but I still have not heard back.

Wij verbleven hier voor 4 nachten. Di is een prachtig hotel. Super nette en propere kamers, een super fijn zwembad, een enorm uitgebreid en lekker ontbijtbuffet, een gezellige ruimte aan de openhaard, kortom de perfecte plek om even tot rust te komen. Wij raden dit hotel echt aan, ook kinderen zijn er zeer welkom.