Best Western Plus Elomaz Hotel

Everything

Don't book here. If you are an international traveler, they will lie and say that they do not have your reservation and leave you stranded in the middle of the night for a booked room guaranteed with a credit card. I arrived at this hotel at about 9:30 PM from Asaba International Airport to check into a room I booked and guaranteed on the official Best Western Website in the States weeks ago with a confirmation number. The front desk staff said they didn't have my reservation and were fully booked. I asked to speak to a manager, and the young lady at the front desk called the guy dressed in the colorful outfit standing on the front side of the desk. He kept repeating that they were fully booked and that my reservation didn't "drop" into their system. I am not sure if he was the manager or not. I am sure that the entire staff that I interacted with at this Best Western was subpar and had no concern for my safety or regard for prior reservations. I have reached out to Best Western Global as I do not want another unsuspecting traveler to encounter the same fate of being stranded in the middle of the night with a reservation for a guaranteed booked room and nowhere to lay their head. They did not try to help me find an alternate hotel or care that I was stranded and had been dropped off by a taxi. Choose a hotel with more integrity and better customer service than this one. Might I add, I also booked the Hawthorne Suites in Abuja and the Hilton Legend and Marriott in Lagos with absolutely no issues - checked into each one without incident - they all easily pulled up my existing reservations and checked me in. Avoid this one. Here's a picture of the front desk staff and "manager" who claimed they could not find my reservation even with the confirmation number. I called Best Western Global and sure enough I definitely had a guaranteed reservation.

overall an okay place, says non smoking facility, but you could smell smoke just about everywhere.

Overall an average hotel that can do with detail to attention on furniture also ensuring that toliets and bathrooms are not leaking.

'Came back here after over six years, and obviously there were a lot of changes. Whilst the rates have more than doubled with some facility upgrade, the hotel remains amongst the top 4 in the city, despite the sprouting of several newer hotels all around Asaba. It still remains comfortable but certain refurbishment done were not appealing. Why those very black toilet bowls and shallow wash hand basins? (see photos) The buffet meals are fare though offerings/choices have decreased.

Hotel needs continual improvement and constant retraining of staff to uphold the quality of service at all times. Service quality seem to be going down and response to requests or complaints seem to be very slow. When I was at the restaurant , an I wanted fried egg, it took 10 minutes before a chef could come to make this for me. When I observed that the AC in my room was not cooling all through the night and I requested for a technician to check this out, non came until I was forced t check my self out of the hotel. There is absolutely need for improvement. Although occupancy seem to be full always, this should be an excuse for poor service qua;ity