Stayed for a night because I was attending a concert at Kyocera Dome. Access from/to KIX was convenient via the Kanku Rapid (direct, no transfer). Kyocera Dome is one JR train stop away (although Taisho Station is quite a walk to Kyocera Dome). I was hungry after coming back from the concert and most shops & eateries had already closed but fortunately there's a 24hr Family Mart right in front of the hotel so that was a lifesaver. I was disappointed with how inflexible they were with the check-in time. I know the check in time is 3pm, but I just asked the receptionist at 2.30pm to please let me know if a room happens to be ready early because I'll be sitting in the lobby - she said to come back at 3pm. A few minutes later (before 3pm), I saw other people check-in - why the discrimination? Seriously disappointed.
Sky room appears appealing on photos , is indeed average without that 'wow' factor. The view is very nice but a standard room on lower floors should be similar too.
Staff at checkin a bit cold & the one at check out much better.
Käännä
Majoituspaikan vastaus: Thank you very much for taking the time to share your thoughts with us.
While we're glad to hear you enjoyed the view from your room, we’re sorry to learn that the overall impression did not quite meet your expectations.
We also appreciate your comments regarding the service at check-in and check-out. Your feedback is valuable and will be shared with the team as we continue working to improve the guest experience.
We hope to have another opportunity to welcome you back and provide you with a more memorable stay.
Warm regards,
Reception, Art Hotel Osaka Baytower
Majoituspaikan vastaus: Thank you very much for your valuable feedback. We are honored to have had you as a guest at Art Hotel Osaka Bay Tower.
We are delighted to hear that we could fulfill your desires. Making every effort to meet our guests' requests and desires is our top priority. We are pleased that we could provide you with a special experience.
Your feedback will serve as a reference as we continue to strive to offer a better stay experience in the future. We sincerely appreciate you taking the time to share your thoughts, and we eagerly await your next visit.
Sincerely,
Front Desk
Art Hotel Osaka Bay Tower