Majoituspaikan vastaus: Dear valued guest,Thank you very much for choosing to stay with us again and for taking the time to share your valuable feedback.We appreciate your comments regarding the room size. We understand that the king bed room felt a bit smaller compared to the twin room, and we will take this into consideration when assisting guests with room selection to ensure greater comfort.We are glad to hear that you were satisfied with the cleanliness of the room and our convenient location near convenience stores and Shin-Osaka Station.However, we sincerely apologize that our service did not meet your expectations this time. Please rest assured that we are reviewing our service standards and will strive to provide an improved experience on your next visit.We look forward to welcoming you back in the future.karaksa hotel grande Shin-Osaka TowerFront Desk
Walking distance from hotel to Shin Osaka station, 60 steps from lobby to few Restaurants and Lawson. Hotel having man and woman indoor ohsen and nice breakfast as well. Overall is good for 4 days stay.
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you very much for your recent stay and for sharing your thoughtful review.We’re pleased to hear that you found our location convenient—with walking access to Shin-Osaka Station, nearby restaurants, and a Lawson just steps from the lobby. We're also glad you enjoyed our separate indoor onsen facilities for men and women, as well as our breakfast.It’s wonderful to know that your 4-day stay was comfortable overall. We truly appreciate your feedback and look forward to welcoming you again in the future.Safe travels!Front Desk
Vieraskäyttäjä
Standard Twin
Majoittunut 4. 2025
Matkusta ystävien kanssa
5 arvostelu
10.0/10
Ylivertainen
Lähetetty 11.6.2025
服務挺不錯的,房間性價比也是不錯的,值得推薦!下次還來住。
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you very much for staying with us and for taking the time to share your kind feedback.We’re delighted to hear that you were satisfied with our service and found our rooms to offer great value. Your recommendation means a lot to us.We truly appreciate your support and look forward to welcoming you back on your next visit!Front Desk
Majoituspaikan vastaus: 尊敬的顾客 您好感謝您選擇入住本飯店,並分享您的寶貴意見。很抱歉高樓層的雨聲影響了您的休息體驗,對此我們深感抱歉。關於從飯店步行至JR車站的距離及路線複雜的問題,我們會在入住前提供更詳細的指引,協助客人做好準備。另外,冰箱運轉聲過大也已反映給相關部門,我們會盡快檢查並改善。您的意見對我們非常重要,未來我們將持續努力提升服務品質,期待有機會再次為您服務。karaksa hotel grande Shin-Osaka Tower酒店前台
minjun
Standard Double
Majoittunut 5. 2025
Pariskunnat
4 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 10.6.2025
좋아요 깔끔하고 정리가 잘되어 있고 친절합니다
Käännä
Majoituspaikan vastaus: 고객님카락사호텔 그란데 신오사카 타워를 이용해 주셔서 진심으로 감사드립니다.깔끔하고 정돈된 객실과 친절한 서비스에 만족하셨다니 저희도 매우 기쁩니다.앞으로도 쾌적한 환경과 최고의 서비스를 제공할 수 있도록 노력하겠습니다.또 뵙기를 기대하겠습니다.카락사호텔 그란데 신오사카 타워프런트
Vieraskäyttäjä
King kahden hengen
Majoittunut 5. 2025
Matkusta ystävien kanssa
6 arvostelu
9.5/10
Mahtava
Lähetetty 9.6.2025
Can't complain. The staff were friendly and there was a welcome drinks session. The shower was bigger than expected. The beds were huge. Could fit 3 people in there.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for your positive feedback. We’re delighted to hear that you enjoyed our friendly staff, the welcome drinks, and the spacious shower. It’s great to know the beds were comfortable and roomy enough for your needs.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!Warm regards,karaksa hotel grande Shin-Osaka TowerFront Desk
Tripwrach
korkeassa kerroksessa premier kahden hengen
Majoittunut 4. 2025
Perhe
6 arvostelu
10.0/10
Ylivertainen
Lähetetty 9.6.2025
Wah I totally love this place. The room was big for 4 people. I could open 2 big and 2 medium luggage at once and still have space to walk around. Nearby there is a Lawson, a big pharmacy and family mart. The hotel also have a shared public bath and sauna which was totally great especially when u go in the afternoon, there is no one so like u got the whole area to yourself. At the lobby there are amenities that are free and available to take such as shaver, hair gel, toner, cleansing oil etc. We stayed for 4 nights so we find the closet a bit small and the only thing that we were disappointed with is the washer and dryer. The washer takes 30 mins but the dryer takes a good 90 mins for us to dry our clothes which cause shortage of dryer so all guests are queuing for the dryer. And if u have jeans, 90 min of drying might not be enough. Other than that I rlly highly recommend this hotel.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you so much for your wonderful review and for choosing to stay with us!We're delighted to hear that you loved your stay and found the room spacious and comfortable for your group. It's great to know that the convenient location, with nearby convenience stores and a pharmacy, made your stay even more enjoyable. We're also glad you appreciated our public bath and sauna — especially the quiet afternoons!Thank you for mentioning our complimentary amenities at the lobby as well. We aim to provide everything our guests might need for a comfortable and relaxing stay.We do apologize for the inconvenience with the washer and dryer. Your feedback is valuable, and we understand how frustrating it can be to wait, especially during longer stays. We will look into how we can improve the laundry experience for our guests.We truly appreciate your kind recommendation and hope to welcome you back again in the future!Warm regards,karaksa hotel grande Shin-Osaka TowerFront Desk
Majoituspaikan vastaus: Dear valued guest,Thank you very much for staying with us and for sharing your valuable feedback.We sincerely apologize for the inconvenience caused by the limited space after adding an extra bed, as well as the insufficient power of the hair dryer for drying long hair. Your comments are truly appreciated, and we will take them into consideration as we continue to improve our facilities and amenities.We also regret the difficulty you experienced in finding the correct station exit, despite your prior research. We will work on providing clearer directions to help future guests navigate more smoothly.We appreciate your stay and hope to have the opportunity to welcome you again with an even more comfortable experience.karaksa hotel grande Shin-Osaka TowerFront Desk
Majoituspaikan vastaus: Dear valued guest,Thank you very much for choosing to stay with us and for taking the time to share your thoughtful review.We’re glad to hear that you enjoyed your stay near Shin-Osaka Station and appreciated the peaceful atmosphere in the area at night. It's wonderful to know you found a delicious ramen spot nearby as well!We're also pleased that you found our breakfast to be rich and varied, and that your room was spacious and comfortable.During Expo season, we’re happy to welcome guests from around the world, and we’re glad you enjoyed the experience. We’re also pleased that our onsen, available until 1:00 a.m., added to your relaxation.We truly hope to welcome you back again on your next visit to Osaka.karaksa hotel grande Shin-Osaka TowerFront Desk