Vieraskäyttäjä
30. toukokuuta 2025
We booked a room with twin beds, letti gemelli, with a view of the lake, many months before our stay. We arrived at 13:30, before checkin time, so I wasn't surprised, when we told that the room wasn't ready. We didn't have issue with this and went to visit the Sacred Mountain of Orta.The receptionist confirmd a twin bed at 13:30. When we returned after 16:00 we were told the room wasn't ready yet. When we got our room, it did not have twin beds. The receptionist had the nerve to tell us that it had twin beds. Then she tried to give us another room with a view of a wall, not the lake. When I insisted, they finally made up our room with twin beds, which was after 17:00, even though they say the rooms are available at 15:00. The difficult check in, gave us a poor feeling about the hotel.
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