Universal's Hard Rock Hotel

房間還可以,早餐一般，想吃點青菜都沒有，便m了！離環球影城走路十分鐘吧，累s！可以坐船到園區。

房間非常暗，缺乏足夠的燈光。花曬不夠強，洗澡體驗非常差。餐廳選擇少，食物也較貴。但員工服務是好的，也很有禮貌。但以住宿體驗來評分，我認為這是我整個Orlando旅程7間酒店中最差的一間。

方方面面都非常出色，很滿意的stay！ 酒店大堂在3層，1層可以直接步行走到island of Advanture，酒店有免費的water taxi船直達city walk，非常方便 送express unlimited！！！太棒了，房卡就是你的express pass！非常酷 房間也很棒，hardrock該有的原素，走廊有很多代表時代傳奇的歌手們的服裝展示 the palm餐廳也非常好吃！非常非常推薦 整個trip所有的工作人員都非常熱情，體驗拉滿 酒店有非常多的privilege，在官網都可以查到

Very nice hotel, breakfast is nice, free parking, free VIP pass

Completed a one night stay (family of 5, 2a 3c (16,14,7). The hotel is not cheap, but factor in two days of express passes and it works out cheaper than just purchasing two days of passes (bargain)!! We arrived early 6:50am and checked in, expecting to have to leave cases in the hold room, but they had a room ready and it was perfect! A pull out bed was added for our youngest, which he found really comfy! Despite a tropical storm/hurricane on the second day of the park visit, it didn’t stop the fun. The hotel couldn’t be positioned any better, literally 4mins walk to islands of adventure! A huge reception area with lots of sofas for tired feet. There is also a lovely and very handy cafe that does take away with a nice little menu, and Starbucks to add an extra caffeine hit if needed. We honestly couldn’t fault the hotel and all their services. Would highly recommend.

Booked this for 1 night, mainly to access the express pass unlimited for 2 days. Nice enough, but wouldn’t stay again for a while. Royal Pacific next time , similar location, amenities and service. Deal for express pass is a must . We enjoyed stay, but wouldn’t rush to return, simply because we’d like to try the Royal Pacific, Portofino or the new Helios first

The worst hotel experience I’ve had in many years. Blatant false advertising. A 2 bedroom suite that only has 1 bedroom. On top of that, the 1 bedroom is simply an adjoining room. Horrible customer service. All around terrible hotel. It is close to the park entrances, but that is the only thing you will like about this hotel.

We took this hotel because the express pass was included and we love the hard rock hotels and did a lot already but this one was so bad! So expensive for old school rooms, we could not take a shower for the 2 days we stayed! The shower was broken! They said they would take care but nothing! The windows are dirty, there was one pin in my room and armed my foot, the pillows are so uncomfortable, only one small blanket I was freezing all the night, even not a free bottle of water for a 700$ night room! Super angry about this hotel 700$ for no shower it is a SHAME! It is a pity because the pool is cool and the restaurant and bar also, but if you have the choice just don’t go for this hotel but take one of the other exclusive for express pass!

We arrived at Hard Rock to wait in a lengthy queue for check in. After 25 minutes we approached the counter to be instantly asked for identification, now we had our passports etc at another hotel in Disney, but we had taken pictures of them instead of transporting them around. This was not acceptable to the employees at Hard Rock, so instead of acknowledging we had maid a mistake or given us some support in what to do, we had been abruptly moved on with a ‘next’. Asked to speak to a manager and was me t by a supervisor, who was sympathetic to listening to us but repeated that this was policy. I explained that it would take an hours round trip to go get identification and was there anything that can be done, the answer was no. However, he did disappear and come back and say that we can use their taxi company for this. So credit where credit is due. After 2 hours of messing around -and multiple attempts at spelling names of the guests in my party we had some park tickets and fast passes, but lost half of the day in the park. Unfortunately, this isn’t the worst part. Once we came back to the hotel from the park, we were presented with a musty/smoky smelling, filthy room. The pullout bed was uncomfortable and not fit for purpose for my son. Tried to speak to staff again at reception who just completely dismissed the situation. It was that bad that I wasn’t allowing my son to sleep on the bed and opted against staying there and getting another taxi back to the Disney resort. I had also emailed in to say that it was a members special birthday and could they be accommodating in some way, we had stayed at hard rocks in Madrid who put a sign on the mirror and some drinks vouchers, just something small goes a long way, but they didn’t even acknowledge it. Sadly, for a premium hotel this is not a premium hotel, experience encounter with staff or premium service. It ruined that part of holiday. Thanks Hard Rock.