The Ritz-Carlton Orlando, Grande Lakes

Great customer service 👏

我們連住三晚，提前同酒店確認了加被子，郵件回覆説ok，辦理了入住卻發現沒有加，電話要求前台加，等半天不來，房間太小，電梯有一天回房間居然按鈕無效，好像停電了一樣，找服務人員國家過來看一句Sorry都沒有，好像他們司空見慣了，直接帶我們去坐他們內部員工坐的電梯上樓，等電梯時碰到其他員工上下，看到我們不打招呼，我們需要上，他們卻要下，不讓客人優先，帶我們和另外一個房間的客人一起下到地下一層，再上樓，上樓出電梯讓我們自己出去，在酒店內部通道里轉出去找房間，全球最差的麗思卡爾頓體驗，以後避雷吧

很好的酒店，稍顯老舊。

參加展會住的，整體還不錯

位置好環境好服務好

去的第一天房間抽屜裏有別人的褲子，好惡心。wiif也不好用，提前訂4000一晚，當天訂3000。這是我住過最垃圾的ritz

發現蟑螂。酒店設施桑拿房要收費

This is a fantastic property with a truly dedicated staff. Danielle, Tommy, and Madison went above and beyond, delivering personalized service and attention to detail that created a real “wow” experience. I was upgraded to a suite that impressed in both space and design, with top-notch amenities. The Club Floor was excellent—hot and cold light meals, baked goods, desserts, fruit, coffee, soft drinks, wine, and an expertly made Dirty Martini. Jamie, Matthew, Paula, and Jason made the club warm and welcoming, elevating the experience. Without this team it would not have been the same. The casual restaurant had a great burger, though communication could have been better. While the hostess was friendly, I was passed to someone who dismissively directed me to the bar despite empty tables. Janelle at the bar, however, was personable, knowledgeable, and welcoming, and seating was available shortly after I arrived. Door service was less attentive (though Ernie the bellman was great), and unlike some other Ritz properties, I didn’t experience a house car, water service, or name recognition—minor points in an otherwise excellent stay. Overall, this was a solid 5-star visit. The property is beautiful, the service is strong, and it’s a home base in Orlando that easily surpasses the best other resorts. A final note: Do watch the checkout process. The last rep at the desk attempted to charge me for resort fees that I’d already paid. I had to prove that my pre-paid travel reservation specified taxes and resort fees were included.

Having stayed at almost every Ritz Carlton and St. Regis in the World, I must say the service here was the most disappointing. The JW next door had much better service and amenities. Pros - Nice location. Beautiful grounds. Rooms were comfortable and large. Nice shuttle to the parks with friendly driver. Pool temps nice. Nice to access the MUCH better facilities at the JW next door - lazy river, bigger pool. Good service by Robert at front desk who did what he could with no help by management. He should be promoted. Cons - At check-in, some guests offered champagne. Nothing offered to us (I guess maybe I wasn’t dressed nice enough?!). Guests were told resort was only 20% full. Notwithstanding, no upgrades being offered to Platinum or Titanium guests. Nothing offered to acknowledge status - no breakfast, nothing. Told to check back tomorrow as there would be availability. I did. Next day, check in representative was not only rude and snarky but brushed us off and said “resort was full.” This was not true. I asked later and was told it was only 18% full! Oh well, not a big deal. We were comfortable in our room. We were staying for our daughter’s Sweet 16. I told them at check in, called ahead and personally spoke to concierge in the morning to order something for her birthday. Mind you, I didn’t ask for anything free! Was told I would be contacted and they would make sure it would be “special!” Nothing done! I asked to pay for a cake, nothing. Got back to room at the end of the night, room was not even cleaned (!) much less anything done for the birthday! Not 5* service by any means. I went down to ask about this and asked to speak to manager. Manager never came out (she hid in back). Robert was very nice and helpful (I felt bad for him as manager just left him alone). He offered to do something then but, frankly, it was too late. The surprise was blown. Next day, they did deliver some nice chocolates, cake and a gift but, again, too little, too late. Went down to sit by the pool and swim. Had attendants standing around at pool. Asked to order a drink. Was told we would have to order through room service (which made the already overpriced $18 drink $32!). Nonetheless, drinks never came! No-one contacted us. No-one offering to assist with towels! Don’t worry - was still charged for the drinks we never got! Next day, checked folio. Was charged for the drinks we didn’t receive AND for parking (we had no car!!). Check other reviews - many have complained about this scam!! Had to again ask to speak with manager who was still “unavailable!!” Was told it would be removed. Again, room was NEVER cleaned! No water, no towels, nothing. Just no service at all! Couldn’t find anyone to assist! THEN, the kicker! Kids were down by the pool, I get in elevator to go back to the room. The elevator goes up about 5 floor and stops! Alarm going off. Hit the emergency button, NO-ONE answered the phone! No-one came, no-one cared. After many times trying to call