Best Western Orlando West

We went to the Rod Wave concert and We booked this hotel only because it had a smoking room because my husband smokes And for the most part the room wasn’t to bad Staff at front desk was ok! Again here only for 1 night so it was not too bad! So payed my deposit at desk checked out the next morning! Here we are 1 month later still no deposit refund it still says pending and I called hotel asking what’s going on couldn’t even get a word in and the rude lady hung up on me! I called back and the man who answered did the same! I’m just gonna file a claim with my bank! I wouldn’t recommend renting from this hotel! Never Again

Worst best western for service and cleanliness. The night clerk …… retrain. You work at a hotel there HAS to be cleaning supplies we asked for them but he said he didnt have any. This room is never rented because of the long term Guest who is a chain smoker next door . So why did you rent to my family?

Don't. Just don't. Bad part of town. Housekeeping was terrible. No soap or shampoos in room. No coffee for coffee pot. Room lock not functioning. exterior entry doors broken. Just a bad run down property, despite the efforts to spruce up the tiny rooms this place is well below most standards.

I had removed my previous review after giving another chance but no more nice woman. My first time staying here was November 2022. I booked my room in March of that year. Fast forward to December 8th 2022. I forward booked my room for November 2023. I had attempted to forward book my November 2024 room. But they refused to open books due to "no rates yet" cool you wanna raise prices and gouge for the November event. No problem .I left a review about it. Because it is the only BW doing that. Let's move to now. I booked a room February 28th 2024. For March 2nd 2024. I arrive 8 pm at night. Chris says "oh I've been waiting for you to check on" And then says "Oh the owner put a do not rent in your file". I assume.he was upset about my previous review which I had removed. So you are telling me..you waited until I drove 2 hours to Orlando to tell me I can't rent?!? But your system allowed me to book. You sent me not 1 but TWO confirmation emails. About my booking. You can't tell me that was not on purpose to prove a point. I will absolutely never give more money to this hotel ever again. For a mediocre hotel at best. And when I asked why I will not be rented too all I was told was "I don't know" unprofessional staff. Sub par accommodations. I have screen shots and proof of everything I have said in this review.

We stayed there for 4 days for the Pro Bowl and Olympic Marathon Trials in early February. - The Room: The room at this property: one of the dirtiest experienced. Floor was dusty/dirty, bed headboard/table/bathroom door had splatter of stuff?, sheets were clean but thin that you could see mattress stains, got new hand towels since the ones in the room were stained, and clean extra blanket had cigarette burn holes. - Weird smell out of air conditioner or corner of the room started. We were laughing at how bad the room was. We could have asked for another room but the hotel was completely sold out, and other guests said their rooms were about the same. So, what was the point? - The Key Card: Every day, without fail, our keys would stop working, though we kept it away from our phone or other magnetic items. Staff never wondered/cared why it was happening daily. - Hotel location: Hotel is on the corner of 2 very busy and loud traffic areas. We felt safe walking/running around the neighborhood (we had no car). - The Breakfast: Weekday bfast was a bag of snacks. Weird, but okay. Weekend bfast, you needed a voucher from the front desk for bfast at the Chinese restaurant next to hotel. The food was not great; no other food in the area other than a WaWa down the street. - Good points: The staff were very friendly and helpful. The bed was very comfortable and the water pressure in the shower was good. - Bottomline: this property is really tired & rooms not clean for the price & location. The staff were very friendly/helpful, but don’t expect ‘going above and beyond.’

This was unfortunately my first experience with a Best Western property that fell below bare minimum expectations. At the end of the day, you get what you pay for so by no means was I expecting a modern, updated hotel however my room is EXTREMELY dirty, so much so I used some cleaning products that I had in my car to rewash the floors as my feet were black just from walking around the room bare foot. Other issues include the toilet not being properly fastened to the ground and the patio sliding door not locking. I requested a non smoking room however the hallways + my room are on the same level as a Vegas casino. I’m not certain on the hotels allocation of smoking vs non smoking rooms however it’s common sense that you can’t have both types of rooms next or across the hall from one another. On a lighter note, the staff was reasonably friendly and there was sufficient free parking. I liked the landscaping of the property and the coin operated laundry is quite handy and very much appreciated. If the operator plans to keep the property, it would be in their best interest to refresh all of the rooms with new paint, window coverings and flooring + make it a non smoking hotel. But that’s just my two cents and the small business owner in me.